Didn’t feel like 5 stars Hotel - Nobu Hotel London Portman Square - Trade Reservations
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🤢 2/5 - Didn’t feel like 5 stars Hotel
By 👻 @Mohammed A, 08/05/2022 3:00 am
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We have stayed in the hotel for 15 nights, the location is good, staff is friendly, hotel is quiet and the room was comfortable, but it has no value for the money its very expensive and we didn’t feel like we have stayed in a 5 star hotel for many reasons: 1- Elevators stops working every day and we used staff elevator instead to get either up to the 10 floor or down to the lobby. 2- Made us evacuate the hotel because of power outage no water or electricity were working I went down from 10th floor to lobby using stairs carrying my son so they booked us another hotel and had to pack our stuff. 3- Every one was ordering food online since the dine in room service menu was very poor and limited only offered japanese food and they dont even have a kids meal. 4- Although we have stayed for 15 nights breakfast was not included during our stay. In conclusion, we got the vibe that the hotel was new and not ready to welcome guests. Next time we will book in Hayatt Regency Churchill Hotel located infront of Nobu Hotel and has the same price range but offers a better 5 star service.
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