My wife and I choose Nobu Miami Beach to spend Christmas - Nobu Hotel Miami Beach - Trade Reservations
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- 539 (627 Sq Ft Or 50 58 Sq M. Junior Suite 2 Queen Beds)
- 725 Sq Ft Or 70 Sq M. Corner Suite Panoramic Window Ocean View
- 593 Sq Ft Or 55 Sq M. Corner Suite Panoramic Window Ocean View
- 539 (627 Sq Ft Or 50 58 Sq M Junior Suite King Bed Intracoastal)
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- 440 Sq Ft Or 41 Sq M. Full Or Partial Ocean View. Furnished
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- 539 Sq Ft Or 50 Sq M. Junior Suite King Bed Intracoastal Water
- 380 (420 Sq Ft Or 36 40 Sq M Contemporary Japanese Decor King Bed)
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- 593 Sq Ft Or 55 Sq M. Corner Suite Panoramic Ocean View With
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- 380 (420 Sq Ft Or 36 40 Sq M Contemporary Japanese Decor 2 Queen)
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Ranked #13 in Miami Beach's Best Hotels.
🤢 2/5 - My wife and I choose Nobu Miami Beach to spend Christmas
By 👻 @anthony m., 12/31/2022 3:00 am
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My wife and I choose Nobu Miami Beach to spend Christmas and New Years (10 days in all) and we booked their "Zen" suite which is beautiful. This hotel also benefits from having Nobu restaurant and its a member of "Leading Hotels of the World" which we frequent when we travel in the US and overseas. The hotel team led by general manager Roberto Thomae are all kind and extremely helpful, so what could go wrong? Unfortunately, the service has been terrible!! Not the cleaning staff or service at the hotel and bars where they clearly invested in people and their training. But dont try to contact guest services or the front desk, they simply dont answer. When you do manage to contact them, they promise the world, but then nothing happens. Simple things like promised robes, slippers, ice, sundries, etc, etc never show up. Nobu has a nice Spa too, but it is dirty, robes and toilet paper are hard to find, and even the staff says they are under staffed. Also, the first greeters, the bellmen and people who open the doors when you arrive, are poorly dressed and poorly trained. Compared to their neighbor Hotel Fontenbleau, or hotels in the same class like Four Seasons up the road, the Nobu first impression is quite shabby. Its not like Nobu rooms come at a discount versus these comparable hotels on Miami Beach, the Nobu rooms are just as expensive, but the Nobu hotel is not delivering the same level of services. All the above was shared with general manager Roberto Thomae when issues popped up early in our stay. He promised to make it right but after more failures he simply lost interest in trying to please. Perhaps there is no incentive to change since at least this weekend the Nobu hotel is packed with New Years and Orange Bowl guests. Readers attracted to this Nobu hotel might do better checking out other hotels on Miami Beach who can deliver on their promises. Happy new year!
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