DISCRIMINATION BASED ON DISABILITY AND NATIONAL ORIGIN - Nobu Malibu - Buy Reservations
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🤮 1/5 - DISCRIMINATION BASED ON DISABILITY AND NATIONAL ORIGIN
By 👻 @Polina, 07/14/2022 3:00 am
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My partner, who is elderly and suffers from serious disabilities—namely, diabetes osteoarthritis, and recent total replacements for both knees—had an atrocious experience after many years of loyalty. After we arrived on July 14 at noon, hostess Alexa sized us up and visibly scoffed at our Ukrainian badges and insignia, which we both prominently and proudly wore in support of Ukraine during the war. She rudely insistent that we wait despite our pleas to be seated as our third person was unlikely to make it due to circumstances beyond our control. As we explained to her manager (see below), if we were not to seated my partner would have likely passed out and been in a lot of pain. After a very embarrassing exchange with Alexa, she finally sat us at a table, which was inappropriate for a handicapped person despite our plea to move us. Alexa refused, using the excuse that “all tables have been reserved” as she again looked our Ukrainian outfits up and down. Her discrimination was obvious on its face. We immediately addressed this issue with Alisa, the alleged manager on duty. She squarely refused to do anything about it and refused to move us to an appropriate table despite me reminding her that their actions were in violation of both federal and state law. Indeed, she has implemented a double standard right before our eyes as she sat a single gentleman at a large table, whose party showed up at least 30 minutes late. Again, very obvious discrimination. Unfortunately, my partner was quickly fading away, so we had to stay and have him eat at least something before we could leave for another place. All in all, this has caused significant public embarrassment and discomfort for my partner. Poor sole. This incident is particularly disappointing because both my partner and I have been very loyal patrons of Nobu across the world. The Nobu restaurants used to be where we’d take out business partners, clients and family for years without an issue. That will be unlikely the case moving forward. We will escalate this issue to the HQ, as well as the local government, including congressman Ted Lieu. Nobu is in a serious need of management change, staff training on disability laws and an anti discrimination policy.
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