Three of us had an early dinner the other night and overall - Norma's Palm Springs - Buy Reservations
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😒 3/5 - Three of us had an early dinner the other night and overall
By 👻 @Bill H., 03/01/2024 3:00 am
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Three of us had an early dinner the other night and overall it was a meh experience, especially since it was very expensive. When we arrived no one was at the host desk and we waited for about 10 min. (and asked the hotel reception if we were in the right place) for the manager to appear. We were finally seated on the patio; service was slow for the rest of the evening and it appeared they were understaffed. Patio heaters were running out of fuel and several had to be changed out during dinner. One of the people in my group had issues with her cocktail: she ordered a whiskey 7 but got whiskey and club soda. After asking for an extra glass of 7 up or sprite to add to the very strong drink at the table, she was again brought club soda. An experienced server and bartender should have known how to make this drink, but it just turned out to be a $24 cluster f. The lighting is too dim; as darkness came, we had difficulty seeing the menu and then the food. We noticed others using their phone flashlights to look at the menu. Some supplemental lighting would be helpful. Plus the original patio lights on the side of the building are bright and shine outward, so if you're sitting as I did looking toward the inside dining room, they are blinding. There was a smell of sewer that occasionally came around the table; not sure if it was from the treatment plant across the wash or from the Salton Sea. It could also have been coming from somewhere on the resort grounds. The food was good: lobster mac and cheese, petit filet mignon, and Nonna's doughnuts. Parking is not free; it's $25 or $15 with restaurant validation, plus valet tip. Overall we spent well over $300 that evening and for that it should be an amazing experience. The hotel/resort/grounds are wonderful: very hip and quirky with several chill lounge areas to sit in. The service fell short though for us and that is why the 3 star rating.
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