Bad exxperience with the booking agents - Old Edwards Inn and Spa Highlands - Trade Reservations
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🤮 1/5 - Bad exxperience with the booking agents
By 👻 @GrandTour596966, 03/11/2024 3:00 am
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This is not a review of the spa but of the service that books the appointments and communicates with the spa. I called a week before my daughter in law's appointment, knowing that my son and her were traveling and had booked appointments for the spa on her birthday, (she is 7 months pregnant with our second grandchild). I had previously recommended this spa for their appointments. I called the number for the spa and I asked to pay for her Pre-natal massage and a woman named Tiffany took my information and I had her to leave a note for my daughter in law wishing her a Happy Birthday. What a great surprise for her birthday, that her pregnancy massage was paid for! Then I received a call saying they did not have all the info on my credit card. I called back and spoke with Maria, She assured me everything was all set and that the spa would tell them it was paid for with the note Happy Birthday Love from "us". When I did not hear from anyone today, I reached out to my son and asked about the note and asked if his wife liked the birthday present....but he said they had paid in full and never mentioned the Happy Birthday note or that I had paid for her massage. I called the spa immediately and another girl answered. She said Maria was off and forgot to communicate this with the spa!! How utterly disappointing!! One cannot get that moment back. The surprise of a thoughtful birthday gift totally ruined by incompetent staff!! Very very disappointed!!
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