We enjoyed our stay in the lovely country inn, but would not recommend. - Old Swan Witney - Trade Reservations
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🙂 4/5 - We enjoyed our stay in the lovely country inn, but would not recommend.
By 👻 @pkmacleod, 03/09/2023 3:00 am
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I am very conflicted writing this review because overall we did enjoy our stay at the Old Swan. The charm and history of the place just overwhelmed its other issues. The good - overwhelmingly authentic country inn with such amazing ambience. The circular staircase up to the rooms is just as good as it gets for authenticity. Location is in a nice quiet village on a quiet street (I was worried this was on a main road). The bed, despite thinking initially it was too soft, was extremely comfortable and we slept very well. The shower was also really good. The bad - staff service for the hotel - we walked in with a large suitcase and there were 3 staff members at the far end of the room, who looked at us and then just ignored us, not even a hello. I had to walk over to ask to be checked in and then it seemed to be putting them out to check us in. This was a continued problem for any stay related issues in that the staff seemed not to care about the guest. On the other hand, our service and food at breakfast was really good (different people). The rooms were also not that clean with cobwebs on the light fixtures and many stains on the carpet. Given the price they charge for the rooms I would expect better customer service and cleanliness. Further to the point of hotel service I sent an email to them several days ago before writing this review and they have not responded to my feedback. I provide very objective feedback trying to help places I stay and this place doesnt seem to care. Disappointing. Did we enjoy our stay in the lovely inn, yes. Would we recommend you go, sadly no. With just a little more attention to the guest and cleanliness this could be a 5 star place.
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