AppointmentTrader FAQ - Packhorse Inn Moulton Newmarket - Trade Reservations
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Packhorse Inn Moulton Newmarket Reviews from The Last Year
Very Disappointed !!
Very, very poor rude, unfriendly service. We live locally and decided to try this expensive pub/hotel after hearing about the refurb. Upon arriving we was given a table in the empty restaurant. One of my party wanted a large vodka and tonic and the bar girl tried to put it in a half pint lager glass, my friend said can he have it in a bowl glass where you can put lots of ice in and the whole drink. The girl said we do not have those type of glasses which is utterly ridiculous for a place this size. So he had to drink a large vodka in a wine glass. We sat down and was given menus there is very, very little to choose from with just 4 main dishes plus £75 steak. There is no salmon (come on everyone has salmon on the menu) no sausage and mash or generally lunchtime things you would eat. The menu is basically dreadful. We ordered anyway and found the food very basic and very small portions especially the cod. The mediterranean looking woman serving doesn't smile has no personality and is very rude. The radiator was on full blast and very hot next to us their heating bill must be massive, in the toliets it was like a sauna. We will not be back and strongly recommend the management give the staff some friendliness training and also add more choice on the expensive menu !
Disappointed
Have been frequenting this place since it first opened and was always happy with service hotel etc but since the recent changes I April 2024 have been over several times as a couple and with friends very disappointed in the service, food not on point service very bad not attentive, slow and uninterested staff food extremely small,portions orders mixed up and late sent to wrong table, wrong glasses for drinks, such a disappointment after recommending and taking friends!
Poor, lost it’s character, totally ruin
Poor, totally ruined it, poor service. Lost its charm and character. The re vamp has ruined the character, very bland, and service was shocking. Maybe some local staff would help….
AVERAGE SUNDAY LUNCH
Having eaten at The Packhorse more than 10 times previously we were disappointed on this occasion. The food was fine, although my main course was warm rather than hot. The main problem was the service. There were plenty of staff and they were all charming. The problem was that they weren't effective; we had to ask for our starter plates to be cleared after 15 minutes of finishing our food. We then had to chase up our main courses after waiting half an hour after finishing our starters. Even then only 3 of 4 meals arrived together! The only niggle about the food is that there were no plain vegetable side dishes such as green beans, spinach etc. The service really tainted the meal and, for the first time, we were all disappointed by our experience.
NOT GOOD
Booked in early March for dinner in the newly revamped restaurant, arrived and was shown to our table .in the back room,which was dingy and poorly lit, ordered drinks, shortly after ordered food. Starter came but we were still waiting for our drinks.which eventually came . Some 50 minuets later as we were going to ask for the bill, our mains came, The food was nice, somebody said the meat was resting and was the reason for the delay. when asked why we not in the newly refurbished dining room he replied you are in the dining room and walked off which was very rude The young staff on duty were very helpful. the senior staff should should take note. Having lived in Moulton for 14 years , perhaps the local is not to visit again.
Bad experience!!
Went for a Birthday lunch Slow service, waited for 40 minutes before ordered taken, made to feel like they didn’t want us to be there very unwelcoming, and food below average I appreciate that they are closing down for 2 months on Saturday but limited wine, beers etc If you can not keep your standards because you are closing, just close down not go down Very disappointed
Absolutely lovely
A really lovely Christmas Eve lunch with the family. Great food and fabulous service. We would highly recommend.
Very bad experience on this occasion
We love going to the packhorse but on this occasion for Sunday lunch the standard was well below standard. The wife and I both ordered Beef but on this occasion the Beef was cut very thin and my wife’s Beef came with pieces of string in the meat and when I mentioned it to the waiter it was just ignored. I booked this lunch for my wife’s birthday and when booking online there is a question is this a special occasion or something like that so I did put wife’s birthday but she never even received a happy birthday so why ask the question when booking. Next to us was a table of 4 and when they left one of the waiters was rushing around like a headless chicken stumping around on the wooded floor slamming down the glasses and cutlery when setting up for the next sitting and the suddenly pulled the spare chair next to the wife away without saying excuse me or anything at all just grab it . He was running around so much and out of control he even fell over . When I asked for the bill I had my phone open with the chestnut app for the points to be added the waiter said I have to take your phone to scan it . When he returned he just returned with my phone and payment card machine no bill to check what I was paying for . I just paid and left and not very happy with my experience on this occasion.
Tasty, cheap, ugly.
Very nice and fast service, very good main course, small selection of desserts. Quite low prices. Unfortunately, interior design requires a lot of work and money.
Misled and left disappointed!
Well, where do we even start?! My partner booked an overnight stay at The Packhorse Inn as a surprise treat for our first anniversary together. My partner booked the Better King and as stated on their website, the rooms are Parisian themed and as I love French & vintage style he thought this would be perfect for me. When we arrived, we were taken to our room and immediately my partner’s face dropped. You could see it just was not what he was expecting. We stayed in “Ouse” and it was dark, navy blue with checked bedding. This is not Parisian theme! After speaking with a lady on the phone, it transpired that we were staying in the correct room just that there website is extremely misleading! Not to worry we thought, we will still have a lovely night away. It then went from bad to worse. My partner opened the chest of drawers and the door handle came off clean in his hand. Paint was peeling off the walls in multiple places and with the walls being navy, it was very noticeable. The WiFi signal was so poor to the room that we couldn’t connect to our phones or Netflix on the television. There is also no phone signal either. We then noticed that part of the duvet was coming out the cover and the duvet had blood on it!!! The blood was faded so it had obviously been washed but it’s not really what you want to see. Especially when the room has cost you over £200 a night. I then went to get ready for dinner and the shower was broken. Both the rainfall head and the smaller head so I was completely unable to shower. It was at this point that we decided to complain and enough was enough. We aren’t people to usually complain but this was an absolute joke. We spoke with the manager who was really friendly and helpful. He explained that he may possibly be able to move us but the only room they had was another room upstairs with a broken bed!! As you can imagine, the picture that this place was painting wasn’t a great one and our impressions were dwindling. He then gave us a drink at the bar and went to investigate the room. He fixed the small shower head and off we went back to get ready for dinner. We had wasted about 2-3 hours at this point. We had dinner and thankfully, it was amazing. We had Camembert and steak and really really enjoyed it. We also had a complimentary glass of Prosecco which was very much enjoyed. The manager also paid for our dinner as a goodwill gesture and we were also very grateful for this. However, we had no qualms paying for dinner as this was well worth every penny and was delicious. Also, minor detail… I know the place allows dogs but not everyone wants to be eating an upmarket meal in an enclosed space with a hairy German shepherd! It just seemed abit bizarre to us that a place like that let dogs in the evening. Seemed very strange. We left the next morning still feeling really deflated purely because it just wasn’t the treat that my partner had hoped. We have stayed in other places (notably The Dial House) for the same amount of money and the two places aren’t even comparable. We then decided that we still felt disappointed so we reached out to the manager to express our feelings. He was so helpful as before and offered us a free stay at the hotel as an apology. We were so pleased with this and offered some dates we could come. This was at the end of November and we haven’t heard a peep. I then chased last week and haven’t heard anything. So it has left no choice but to leave this very out of character review and warn others that you might want to think again before booking. It’s such a shame because it’s a lovely place in a lovely setting but we felt so disappointed and the fact that no one has even bothered to get back to us via email has left a really bad taste. Such a shame because they could’ve handled this so much better! I have never ever complained before like this. I personally don’t like the confrontation but I feel that this can’t be left and people need to know.
Newmarket's Best Hotels that are most frequently booked by customers of Packhorse Inn Moulton Newmarket
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Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
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🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Waiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answerRome
Can anyone help with a reservation for Aroma (vis a vis from the Colosseum) in Rome?
6 PAX 21.5 19-20:00
Thank you!
Can’t wait to last minute?!
How do you set a timeline for getting your bid accepted? I can’t wait till the actual time I want to go. I want to know at least eight hours ahead of time. How do you do that?
Give the best answerHow do I choose the restaurants to make a reservation for?
I can’t find restaurants with high performance or like what’s the most popular restaurant or what is in short supply? Any advice?
Give the best answerConcierge change fulfillment time
I posted a request for a reservation this Thursday between 6:30 and 8 pm and initially the potential seller said it would be fulfilled by today. Now they changed it that they will only fulfill it by 5pm that same day. Basically I would have an hour and a half to get to the restaurant. Is this allowed?
Give the best answer@bravehand53
Hi. Is today Cote reservation for 4people at 8:00pm - 9:00pm for indoors or outdoors?
Give the best answer2 Ppl 5pm san Sabino res
Anyone want?
Give the best answerApp
This app is a catfish and overrun by people programming “bots” and algorithms. It makes it frustrating for someone not well versed in this to have any movement. I thought this would be a fun side hustle, but unfortunately it’s become like any other “side hustle”. Don’t waste your time with this crap. Not a question, just a suggestion. Also don’t pay these fake “gurus” hundreds of dollars to teach you. Might as well sign up for a software class. 😕
Give the best answerMy reservation review keeps getting rejected
I have a reservation for Kasama Chicago on Mother’s Day at 7:30 pm to sell but it keeps getting rejected
Give the best answermore then 15 submissions at the same time
can i get more then 15 submissions at the same time and how do i make this happen
Give the best answerWrong resy
I bought a resy for Tatiana By Kwami and when i unlocked seller lied it was for a different restaurant
Give the best answer