Fantastic food ruined by awful service - Palm Beach Seafood Singapore - Buy Reservations
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😒 3/5 - Fantastic food ruined by awful service
By 👻 @Nick P, 04/16/2022 3:00 am
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I don't know what sort of training the staff receive at this place, but they have clearly overlooked the basics of good hospitality and service. The staff just do not have a clue. Don't know what our waitress's name was as she was one of four different people that made a complete hash of serving us. My wife and I ate here tonight (Saturday 16th May 2022) and were shown to a table for two where we firstly ordered drinks: A beer, a dry martini and two glasses of San Pellegrino water. I asked for ice for the water. It was not brought to the table. I had to ask a further three times before ice arrived. By then, our two waters were luke warm. By the time the dry martini arrived the ice in it had melted and it of course was therefore watery. We ordered the clam starter and some garlic prawns. My starter was served but my wife's starter arrived a good 15 minutes later long after I had eaten my starter. Why were the two starters not prep\red together and served together. Then the chilli crab was served, but the noodles and rice we had ordered to accompany the crab only arrived AFTER we had eaten the crab. The crab was a huge disappointment. It was supposed to be a large 1.2kg crab for two to share which we were charged S$129 for, but when I lifted the shell off it, there was absolutely nothing inside. We just had the two claws and some skinny legs with little meat in them. Where was our 'brown' meat from under the shell? I am used to fresh crabs from Cromer in Norfolk in the UK, and when you pay for a Cromer crab you get all the brown meat, dressed and ready to eat, plus the claw meat. There is NO WAY that our crab weighed anywhere near 1.2 kg. What a total rip-off that was. It tasted fabulous, but really come on..... you are having a laugh if you call that 1.2 kg! There was no attempt made to clean the debris off the table before the waitress asked us if we wanted desserts, so I cleaned the rice and other food debris away myself with a napkin. Again, my wife's dessert was served to her before mine arrived and so she had finished it before I even started. They also took her empty dessert glass away before I had even started eating mine. At what point were the staff trained to always serve each course to the dines together at the same time? Like I said - they do not even know the basics of good waiting service. When I complained, I got a beer and the water taken off the bill. When I asked for the 10% service charge to be removed (as we had not received any service), the waitress just shrugged her shoulders. All in all, very tasty food, but very very expensive for what you get, (over S$400 for a meal for two including just one bottle of wine that would sell in the UK for about £6.50 and which Palm Beach charged us S$85 for). The good food was spoiled by terrible service from staff with a very poor attitude. The owners need to stop trading on what used to be, and wake up to the fact that customer service is what really makes a meal great today. The staff need some radical re-training in the basics, before this place could be called one of Singapore's best restaurants. Avoid. You would be better off eating Chilli Crab at any good Hawker Market stall or seafood restaurant.
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