Worst dining experience - Pierre's Bridgehampton - Buy Reservations
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Ranked #19 in Bridgehampton's Best Restaurants.
🤮 1/5 - Worst dining experience
By 👻 @Hamptons Diner, 07/31/2022 3:00 am
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Let me start by saying we’ve been going to Pierre’s for years. Almost every Friday in July we dine at this restaurant. We made a reservation through Resy and unfortunately couldn’t make it. The restaurant charges a $50 per person cancelation fee if you do not cancel within 48 hours. My husband wanted to be polite since we go there so much so he called, apologized for not being able to make it and canceled the reservation nearly 55 hours in advance. The host did not officially cancel the reservation until my husband realized the reservation had not been canceled when he originally called the day before and it was finally canceled 27 hours in advance. The restaurant charged a $250 cancellation so we called and explained that we originally called to cancel well before the 48 hour window. The hostess was sweet and told us to email Pierre. When we emailed and explained the situation to Pierre, he told us he would not refund the $250, and called my husband a “Karen” for trying to get the money returned. What a disappointing, and rude experience from a restaurant to had loved going to for years. Unfortunately, and needless to say, we will never step foot in this horrible establishment again... Not that Pierre cares as made very clear by his disgusting behavior.
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