Wedding dinner. - Primos Italian Bistro South Lake Tahoe - Buy Reservations
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🤢 2/5 - Wedding dinner.
By 👻 @Angie G, 03/19/2022 3:00 am
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I confirmed two days before the reservation via phone. However, when I called the day of the reservation they said I had canceled it but that was not the case. When I called the other day to confirm I had asked for them to accommodate 20 instead of 18, to which they said no problem. Luckily, when I spoke to whomever on the phone the day of the reservation, they said they still had room for 20. We ended up only having a party of 18 show for the dinner. When we arrived they did not have to set menus as planned. (They do set menus for party’s bigger than 15) I spoke with the manager Lucas and he said they could do the $40 set menu plan but some things were unavailable. (The “set menu” was practically nothing like the ones they emailed me the days prior) At that point my party was hungry and we had no other reservations so I agreed with Lucas. To my knowledge everyone was getting their own dishes but they did it family style. I’m guessing because of the amount food? I’m not sure. Must I say the bartender and servers were very good at their jobs. It seemed like they were doing they’re best to accommodate us…. The food was not all that good and we were over it by then. Then came time to pay and I spoke with Lucas and asked about the prices since the food was served family style to which he said it would still be $40 dollars a person. Seemed like a rip off to us. I asked about the 2 children and 2 teenagers we had with us and Lucas agreed to not charge the children, meaning they would eat for free, and then charge the two teenagers $25 a person. When it came time to pay, we were charged for 19 people at $40 a person and then charged us an extra $25 for a child. Thus meaning we were charged for 20 people. For one, we did not have that many guests and for two, I had an agreement with the manager Lucas. I did not find this out until the next morning from the groom of our party. My bride and groom were very upset, as so was I. I emailed one of the other managers Jim about the whole ordeal the day after the dinner and he replied back stating he would talk with his staff and then reach out to me..not even offer atleast a refund for the over charge of guests. On top of that, he never even got back to me !! I’m still awaiting his response.. almost a month later!! In conclusion, FAIR WARNING!!!! Do not eat at this restaurant if you have a larger party of guests or party expect high quality food!
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