HORRIFIC NIGHTMARE - Raoul's New York - Buy Reservations
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🤮 1/5 - HORRIFIC NIGHTMARE
By 👻 @Fearless755607, 02/20/2022 3:00 am
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I’ll start off by saying, having lived in New York for almost 10 yrs, I frequented Raoul’s many a time for drinks at the bar/dinner and had always had a great experience. At the beginning of the pandemic, I moved to Italy and when we came to Raoul’s last night, it was my first time back in NYC in almost 2 years, and the first time with my husband. We had a special weekend planned with my best friends who still live in the city and chose from the plethora of amazing options; Raoul’s for dinner on Saturday night. I made the reservation for 4 ppl at 9:45pm. My husband and I arrived and checked in with Chris, who I immediately recognized as the Maitre D whom I introduced to my husband and we chatted with him for a couple minutes when we checked in for our reservation (made on Resy) and told him how excited we were to be back and having dinner at one of my favorite old haunts. Chris was perfectly polite and asked us to grab a drink at the bar and that he would come get us when our table was ready (which is perfectly normal and expected, especially on a Saturday night). Our friends arrived and the important point to note is that we were all marked as “CHECKED-IN” for our dinner reservation. That said, it was a busy Saturday night, all the tables were filled and since we reserved a table indoors, I figured we may have a bit of a wait. No biggie, we get it, we’re patient. We’ll, 3-4 rounds of drinks in, and having seen Chris walk right past us several times I finally (trying not to be too pushy) asked him when our table would be ready. Without a second thought or hint of remorse, he just said blankly “kitchens closed, no table. We texted you” (which since I have an Italian #, I didn’t receive and had told them as much when I called to confirm the reservation earlier that day). Anyway, I hadn’t realized how late it was because we were having such fun catching up together at the bar but at this point it must have been 11:30pm. It had never even occurred to me to look at the time, I trusted that someone would get our very obvious party of 4 who literally had not left our perch at the corner of the bar since the moment we arrived. We were devastated, STARVING and had several drinks on an empty stomach and really NEEDED DINNER. And it would have been one thing, if Chris had offered a sincere apology and offered to at least take care of a round of drinks off our tab, but no. He just said “I’d offer to buy you another round but I guess you just want to eat something”. My husband who’s the sweetest most patient man in the world, was rightfully upset (as we all were) and just couldn’t believe what was happening. Instead of taking responsibility, Chris blamed us then told us that the hostess came looking for us several times and “couldn’t find us”. Just wanting to get out of there and find somewhere to eat ASAP, I politely asked if Chris could recommend anywhere with an open kitchen. He told us “try Blue Ribbon around the corner.” We paid the $300 bar tab, and quickly made our way over to Blue Ribbon. No tables available. We then hopped in a cab and went towards Tao (called them, also just closed their kitchen), desperately I asked the driver to take us to L’Express (another French place that’s fine and known for being open 24hr/7). ALSO CLOSED. We were entirely out of ANY POSSIBLE FOOD OPTIONS. Even room service at the Standard (hotel we were staying at) was closed. So yes, you guessed it. We canned to my girlfriends place in the UWS and ordered burgers and chicken tenders (crappy fast food) from the only place still open. Oh, and in the midst of all this, my girlfriend stopped her phone and cracked the screen (result of drinking on an empty stomach!). What I don’t get is how pompous and dismissive Chris was. THE LEAST THING HE SHOULD HAVE DONE IS COMPED OUR BAR TAB. Clearly this guy feels he’s untouchable and is completely checked out of his job. It’s absolutely the worst experience we could have had. I also got a real vibe of male privilege from him and it’s just inexcusable what happened and that he didn’t lift a finger to make it right. Any maitre D worth their salt, would have comped our drinks and tried to use their clout to call and get us a table somewhere else. His treatment of us really makes me feel that we were being discriminated against, being an Asian/Italian mixed group. I know there’s been a lot of hate crimes in the city and I just can’t think of any other reason they “couldn’t locate us at the bar”. Give me a break. The bar is tiny. 4 people in a group are literally impossible to miss. Terrible ending to our otherwise great weekend in New York.
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