Should be ashamed - Restaurant Story London - Buy Reservations
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🤮 1/5 - Should be ashamed
By 👻 @holroyd72, 03/01/2022 3:00 am
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I'm sure the food is excellent but assure you their customer service isn't.
One of our party tested positive for covid 76 hours before our reservation and so during the day I started to cancel anything planned over the next week.
Unfortunately it was 64 hours before I cancelled with them and fell foul of their 72 hour cancellation policy and so they would be making a charge.
They did say the deposit charge was redeemable should I rebook but feel that charging the deposit under such circumstances and days in advance shows an establishment with poor values.
If a 2 star Michelin restaurant can't fill a reservation 64 hours in advance then they obviously doubt themselves.
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