Amazing view!! NOT the luxury experience you would expect - Restaurant Terrazza Danieli Venezia - Buy Reservations
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🤮 1/5 - Amazing view!! NOT the luxury experience you would expect
By 👻 @Irene J., 09/12/2022 3:00 am
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Amazing view!! NOT the luxury experience you would expect from the prices and the "Luxury Collection" name. Marriott Bonvoy should rethink this partnership. This property is not up to the "Luxury Collection" standard.Most high-end restaurants in high-end hotels (in the US) don't allow patrons to play loud music at their tables. Especially when there is live entertainment! In this case, a gentleman was employed by the restaurant to play soft rock on a guitar and sing. The table next to us was playing their own very loud music from a phone with no headphones. It made it difficult to hear the restaurant's performer and was just generally distasteful and irritating. We asked one of the servers to ask them to turn their music down because we presumed that this was unacceptable. The restaurant has a dress code so we figured there was a minimum level of decorum expected. The server snapped "if you don't want to tell them to turn it down, I'm not going to either!" and just walked away. The music continued. The manager did apologize for the rude server but asserted the family's right to play their music as loud as they wanted because he "wants all the customers to be happy". Evidently that doesn't apply to those of us who wanted to hear the performance.Maybe this is normal for Venice but just be prepared that "high-end luxury" means something different here than what you may have come to expect from Marriott's Luxury Collection in other parts of the world.You DON'T always get what you pay for unfortunately.
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