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🤮 1/5 - Is it possible that our group of 6 was unlucky enough that
By 👻 @T M., 11/04/2023 3:00 am
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Is it possible that our group of 6 was unlucky enough that Buca Mario ran out of that fabulous Florentine steak that everyone in the reviews raves about -- and sourced some extras from the local low end "butcher"? We over-ordered -- and our server didn't find it necessary to advise us otherwise. Perhaps our doing so emboldened him to send TWO of the toughest steaks any of us had ever had to our table. No one wanted to embarass our friend who had recommended Buca Mario -- so no one spoke out during the dinner. On our way out I expressed our disapleasure discreetly to the server and he referred me to management -- resulting in two managers shrugging their shoulders -- no disappointment or surprise visible in their expression. Our appetizers were delicious. The sides also good as were the desserts. Sorry I can't remember what we ordered because the Classic Florentine Steak was such a disappointment that's really all I can remember. And that is why we went there -- prepared to pay a premium for what we were told by friends was the best steak in Florence. In hindsight, perhaps we should have sent the steaks back...wish we had. They obviously didn't think much of us to have risked their reputation and served those steaks. Sending it back could not have lowered their regard for us. In this age of online reviews, I thought the days of treating tourists differently because they were unlikely to return were long gone. Sadly, I was mistaken.
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