Overall terrible - Riva London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Riva London
🤮 1/5 - Overall terrible
By 👻 @Darija G, 07/13/2021 3:00 am
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Me and my partner we were looking for a place to eat after a long walk on Tuesday night and one of the pub managers advised us to go to RIva, as we both haven't been there before and yet my partner grew up here so we decided to take a chance. As we arrived here we were greeted kindly and menu looked actually not that bad. As we were so hungry after a walk we ordered starters and mains. Starters arrived very average, Fritti was just in a beer batter like in a pub no flavour at all served with balsamic vinegar and bland tomato puree.. excuse me? give mayo, aioli cause. It cost £14.50 so obviously you expect it to be better. My partner had octopus with tin beans.. that was outrageous. In the very beginning no one even bothered to come and check how were our starters (one of the main rules in service), we tried to catch waitress attention for us to be able to cancel our mains. We asked if kitchen already started to cook them so we could just cancel it and their replay was "yes they did". so we thought we could give it a try cause maybe it was just starters that were not good.
Me and my partner we both work/worked in hospitality. I do work in the high end international restaurant and we still wanted to give a chance for this place. However, my main course tuna carpaccio came finely sliced like average ham on a pile of salad with a price of £24. I was absolutely shocked. My partners lamb was tasteless and potatoes where dry. We asked for mayo and we were told off by one of the waitresses and laughed at. Yet, we left most of the food in the plates and asked them to be taken as we were done and extremely upset. We had bill delivered over a £100 and from all of that the best part of the meal was bread in the beginning.
Waitress/or the woman in charge was clearly jugging us, by the clothes we were wearing. I can only say one.. "don't judge book by its cover". The attitude was absolutely appalling.. instead of trying to accept or listen to our comments we were just told of how wrong we are.
I do not recommend anyone to visit this restaurant (does not even deserve a name of a restaurant), because this is the opposite what we need in hospitality and specially in this area.
Worst food ever.
p.s. passing by to their toilet overheard staff talking that they dropped a dessert and they are not sure how to serve it now. what on earth is happening?!?!? If I would have known about this place when I was an inspector, this place would have been closed down.
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