Very disappointing - ROKA Aldwych London - Buy Reservations
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😒 3/5 - Very disappointing
By 👻 @Incredibleamma, 01/17/2024 3:00 am
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This was a disappointing experience for several reasons. First, the service was incredibly slow - we waited over 15 minutes for our first drinks order to arrive. Second, one of the main dishes ordered did not arrive at all! So one of the guests had no food. The server taking the order apparently thought that two guests ordering the same two dishes would be willing to share one dish! Very odd. And awkward given that it was a business dinnner. 3. The menu choice for vegetarians is now worse than before. There is still no vegetarian set menu - even though there are two non vegetarian ones. There were only two main dishes that were vegetarian. The miso soup (once vegetarian) is no longer vegetarian! The tempura is only sweet potato rather than mixed vegetables and sweet potato features again on the menu as the only vegetarian option in that section. The nasu dengkaku no longer states that it is vegetarian. So I was left with nibbling on edamame and iceberg lettuce and sharing my grilled tofu and grilled portobello mushrooms with my guest whose main course failed to arrive. One member of staff apologised and provided some complimentary drinks but there was no wider recognition of the poor service by the more senior staff. Very poor experience. And a distinct feeling that Roka Aldwych does not welcome or value vegetarian clients.
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