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40 Reviews
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Great food, but too loud. Very, very noisy.
I've been a regular visitor to Roka in Canary Wharf because it's close to my office and meet regularly colleagues and clients for dinner there. One aspect I keep mentioning about Roka in Canary Wharf is the excessive noise level. Challenging to have a conversation without shouting......this time visited Roka in Mayfair for dinner with friends and for my shocking surprise the noise level was even higher than in their Canary Wharf restaurant. Almost unbearable. We were 4 in a round-table and we struggled to maintain a conversation without shouting. Really bad. In fact we would have stayed for an extra/after-dinner drink but decided to go to another place where we could talk. Food is great, service not fantastic, but good enough, so from a dining experience it was really good and we enjoyed the dishes. But they definitely need to do something with the noise level.
Be the first to ReplyI think they read minds ! Ashtray outside in under 10 seconds . Water in under 10 secs . Service 10/10 food divine
A must in london if you want the Mayfair vide and lunch high without the drugs . Super versatile menu . Every bite was excellent . Including desserts !
Be the first to ReplyLast time Iโm going to Roka
I have been going there since they opened a long time ago but that was my last time. Arrived without a booking and asked the host a young blonde lady if we could sit at one of the tables in the dining room if they were free. 5 of the 4 person table were not occupied. She said yes of course, then after giving coats she takes us to the counter bar in between people. I told her that I asked for specific table and she said only bar and high chairs. As I saw she was poor at her job and not very bright I just sat at the bar. The 4-5 round tables remained unoccupied during our whole meal. Food was ok but the experience was very poor. I will not be going back! The host gives you the first impression of a restaurant and needs to be competent. They clearly failed to do that.
Be the first to ReplyPricey yet great value
Dependant on dishes chosen it can be expensive , however very good value for money. We chose a number dishes for our group and the server was great in suggesting we may have over ordered! Delivery if the dishes was nicely staggered so we did not feel rushed or to much food in one go. Enjoyed the evening
Be the first to ReplyGenuinely love this place
Roka is a fantastic restaurant and still retains that funky, edgy vibe to remind you that you're out having fun. The food is like the atmosphere, cheeky London versions of the original with a touch of magic. The menu has legitimate wow factor items that crams the restaurant full most nights, there's a reason why.... and thats that it's bloody good! Never been let down by Roka and always happy to come back. Not sure who left the last few reviews, seems like people with impossibly hard to please tastes and forgot how to relax.
Be the first to ReplyGreat Venue for a Special Occasion
My wife has the misfortune to have a birthday on 2nd January, overshadowed by Xmas and New Year. Many places are not even open this week. For the second year running we went to Roka Mayfair, taking three daughters and their partners. We shared 4 x seasonal tasting menus and 4 x premium tasting menus, which meant that between us we got to try almost all the best dishes they offer. Food and service were exemplary, and the evening was a great success. Roka is not cheap, but it's a case of "you get what you pay for."
Be the first to ReplyGreat food but awful experience
If it was doen to food and service this would be a 5-star review. The food was prepared and presented really well and I think we must have had the same waiter mentioned below (from Kyrgyzstan) as the service was exceptionally good. However, the experience was ruined by havoing a table near a fire exit. This was in constant use by diners to pop outside for a cigarette and by staff to wait on the terrace. This meant we got a regular blast of cold air and the stench of smoke from outside Was the experience poor? Yes - very poor for the prices charged. Would I go back again? Yes, as long as we did not have one of the tables near the fire exit
Be the first to ReplyPerfect...!
Nice experience ... we had the menu with different plates ... it was so much foods that we could not finish ! The service was perfect and the waiter so polite and helpful. The food fresh, warm so artistically well presented... everything was perfect even the atmosphere .. you can also see people cooking in front of you. We paid around 140 per person including drinks ... I recommend
Be the first to ReplyDisaster
Interior design is amazing, food quality is great. Butโฆ. If not a waiter from Kyrgyzstan, so sorry cannot remember his name; our evening would be ruined completely. First of all we were a group of 6, when leaving our coats nobody asked us if it was ok - they started putting all our coats on top of each other. Thats ok, butโฆ they should ask. Then we were offered to get to the bar counter before our table was ready, which is also fine, but 2 of us decided to have a cigarette on the terrace and we were told would be ok as there were some heaters etc. Asked another host for the ash-tray and was told that we โactually should not be smoking there at allโ and โthey have no ash trays at all, as we should go out in a street to have a cigaretteโฆโ shocking! Checked with another host lady and she got us an ash-tray in a second. At the table, ordered food and drinks - all good, but when asked our food waiter to help with some extra drinks the response was โno, I am just a food waiter, you have to ask wine waiter, when she comes backโฆโ no marinated ginger was on any of the plates, when asked were ignoredโฆ. And then a young waiter originally from Kyrgyzstan arrives and takes a leading role serving us. We got everything we needed and were adequately served since then. Still I was extremely disappointed that I failed to impress our quests. I hope you will come back to me to discuss this matter further.
Be the first to ReplyGood but Expensive
Food was amazing, service was unbelievably quick and waiter gave some great recommendations. That being said, was very expensive and they charged us for the table water and constantly trying to get us to order more drinks. Would defo recommend just be careful of the bill catching up on you.
Be the first to ReplyRoka Rocks
Tonight I decided to come to my favorite restaurant in town. Reservation was only possible thanks to Daniella. The food was amazing, as always. The ambiance was lively. But the experience was made possible due the attention of Arleta. She is the Queen of the room. Her hawk eye always finds a customer with a need. ๐๐ป Iโll be back. You can count on it!
Be the first to ReplyShambles
The service is a shambles. Wrong food delivered, staff that canโt order drinks, and a very long wait for a dish from the grill which was undercooked when it finally arrived. Only saving grace was that the broccoli was nice.
Be the first to ReplyBest Japanese in UK
The best Japanese fusion in the entire UK. My fav is the Mayfair branch. High quality food, well resourced and very tasty. Will always go there
Be the first to ReplyShocking
I paid for my son and 4 friends to go to Roka Mayfair on my amazing experiences I have had at their restaurants. 3 of them had the premium tasting menu on my recommendation.. and to hold out for the wagyu beef because itโs the best thing I have ever tasted .. They were severely disappointed.. that grade of Wagyu at that price is served pretty rare .. melts like butter on the palate .. This one was over cooked / slightly burnt and chewy โฆ! To say im gutted I suggested they went there and had the most expensive tasting menu is beyond disappointed is an understatement.. I donโt think I will ever go or take my business colleagues again. Plus there is nobody to speak to at the end of the phone ..! Go to Zuma is what i would now suggest !!!!
Be the first to ReplyAwful food
Would not recommend, bring on stickNsushi anyday. The food was awful, tasteless, the veggie tempura was bland and tasteless and greasy. The edamame was covered in large rock salt, the tables are so close together. Defintelly it is all a hype!!
Be the first to ReplyGood food. Poor service.
The food is great in Roka. The wagu beef and black cod are amazing but the service is awful. Waited 30 minutes for a table we had booked. Waited 20 minutes for cutlery and asked four staff. This letโs the place down. Too busy and staff struggling. Ruins the whole experience.
Be the first to ReplyDid not meet expectations
We were greeted at the door by a very unwelcoming front of house lady which immediately set the tone for our evening. Tables are very close together. Floor staff were helpful yet rather aloof and unfriendly and you certainly get the feel that they are eager to turn around tables. Food was very nice, however definitely prefer the experience at Nobu.
Be the first to Replyarrogant head chef and Padron peppers can ruin a whole evening or vegetarians not welcome ?
How arrogant head chef refuse to accommodate our vegetarian friend with Padron peppers that where on the menu with a meet dish can , we ask our lovely server for few peppers and he said no we asked the restaurant manager hand he said the Head chef refuse to hand over few Padron peppers (for extra payment of course ) What an attitude???? our party of 6 will never go back to Roka Mayfair as with head chef like that in place
Be the first to ReplyAverage food and service, despite selected dishes that were good
Have eaten at multiple Roka restaurants over the years in the UK and overseas. Todayโs experience and food was mediocre. Of course my rating wonโt impact their average and it probably wonโt improve because of this - but I need to give feedback anyway given that delivery fell short of expectations. - we sat at the counter which is fine, yet them piling us lemons / limes at the corners for Liz leaving empty plates around for too long attracts insects/fruit flies. Not appetising for my young daughter to keep waving off the insects off her food - food was a mixed bag. The spare ribs were done nicely. The chicken skewers were over cooked and dry - we saw them grilling on for quite a while from where we sat. The sushi was good average. Miso soup was way too intensely seasoned / mixed. The iceberg salad and found to be creative and well made resented. - service was mixed to poor. There is no dedicated waiter. So we dealt with someone who took the order and three other people who brought or took food. Hence follow ups were not always consistent and timing of the food too spaced out given multiple dishes. When I flagged the insects and slow arrival of dishes I got a weak apology and shrug. Everyone seemed stressed out, maybe under staffed. In any case, I was not impressed. Have tried most upper end Japanese restaurants in central London - from authentic Japanese Izakaya to foreign owned places like Roka. Have also lived in Tokyo and travelled in many parts of Japan - so I can calibrate both the food and price point. Given the 150GBP spend for a simple dinner for two with no alcohol today - I was underwhelmed. You enter and leave the place without feeling welcomed or appreciated as a guest, which is a no go for a Japanese-themed restaurant. Too many good alternatives in London - no need to return to Roka Mayfair.
Be the first to ReplyGeneral Manager threatened to call the police on me and my friends
We got there on time but our table was delayed. When we sat down and looked at the menu we ordered a bottle of wine. The waitress said okay, we eventually ordered another 2 bottles. side note the bottle was served by a different person. When we got the bill we noticed that the price of the wine was way more expensive that what we saw on the menu, so we disputed it with the General Manager, Pedro explaining that it was not our mistake but the waitress who took our order, he was very rude and hostile. He made us feel so small. We were happy to pay for what we believed the price was and as a gesture of goodwill I expected him to understand and grant our request. Instead he threatened to call the police if we did not pay and completely embarrassed us in front of the whole restaurant, as 3 black women this was very disheartening to see, I will not give my money to such a place again!
Be the first to ReplyOverbooked and understaffed
Food was great, but the place is overbooked and staff too busy to pay attention to their guests. We ordered around 10 dishes, 3 of which never arrived. We didnโt pay attention to the missing food, as the table was full of food. Upon paying the bill, we realised they have charged us for the 2 dishes they forgot to serve us. Luckily, they could see in their system that we did indeed not receive the full order. They then apologised. Itโs such as shame that they overbook and understaff this beautiful restaurant.
Be the first to ReplyTasty and relaxed
The food here is good; fresh and good quality. The service is friendly and you don't feel time pressured like you do at other London restaurants. Just expensive for small portions.
Be the first to ReplyBrilliant lunch, great location
We sampled the sashimi, a roll, some dumplings, and more sashimi, and all of it was amazing. We eat a lot of Japanese food at home, but this was definitely up there. The staff were super polite, and effective for a busy restaurant.
Be the first to ReplySadden to review this restaurant as "POOR" due to service!!
My friend was in London from Dubai. We decided to go to Roka as we both love sushi /Japanese cuisine. I had reserved a table and in the morning I called the restaurant and requested outdoor seating. I was told seating could not be reserved outside and it was on a first come first basis. We turned up about 10 mins before our reservation and I requested outdoor seating only to be told by the hostess that you had to reserve. I informed her I had been told out door seating could not be reserved... she was dismissive and added of a table became available she would give us bu that the table could only be available for 2 hours irrespective what time we sat. I asked to speak to the manager and the hostess said he was not around and I asked where he was and she replied somewhere maybe in the office. I asked her to go find the manager. I woudl reiterate the hostess was rude and dismissive. The manager came and lo and behold it was the gentleman who had been walking around the restuarant!! I spoke to the manager and he said he would give us a table outside in about 10 mins. We waited for 40 mins and I could see 2 tables free. However the hostess approached a couple who had come after to advise them a table was available outside. She eventually came to us and allocated a table outside next to the bus trays and I refused. We then took it upon us to seat ourselves at another table and we waited for the table to be cleaned and set. No one came so I asked the hostess who rudely replied "why we sat at the table if it had not been cleaned". She eventually came and cleaned it half heartedly and someone else came and set the table. However we were not given wet towels to clean our hands which they offered other guests. We ordered edamame and 2 drinks which took some time to arrive and then we had to ask to place our order!!. Roka serves dishes as and when they are cooked which is fine but it seems the intervals at which our dishes arrived where unnecessary lengthy culminating in the sweet potato dish coming wahy tool long after our last dish and with the waitress apologising for this and that we could have it on the house but we declined. Turning to the food.. the aubergine salad was good and so was the soft shell crab. What stood out was the tuna tataki..amazing. the black cod dumplings were yummy. We also ordered 2 lots of sushi which was good but perhaps the sushi could be improved slightly. In between we ordered 2 diet cokes and they took forever to arrive. We were also advised that we could not be allocated a 4 person table but then the hostess seated 2 people on a 4 seat table next to us!! Not sure why the hostess had told us that irrespective of what time we sat down we would have to vacate the table at 4pm because we were seated until 4.45pm and the terrace was virtually empty It's such a shame our experience was marred by a rude hostess and very slow service. No one came to enquire if our food was ok etc and it was extremely difficult to get anyone's attention due to be seated outdoors. My friend did tell me that she had visited Roka in dubai and the service was amazing. I am in a quandary to recommend Roka Mayfair to anyone.
Be the first to ReplyA great night out
The meal here was pricey but very delicious. The highlight was the thinly sliced yellowtail with a yuzu truffle dressing, which struck the perfect balance of earthy and acidic. The teriyaki salmon and four pepper beef are also great options if you want a larger dish. The quality and fresnhesss of the meal was superb plus staff were very friendly and attentive, so I would absolutely recommend if you want a fancy night out in Mayfair.
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