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Route 66 Roadhouse Orlando Tripadvisor Reviews
Latest Reviews On Tripadvisor
35 Reviews
0 Replys |
Delicious food, Brian was the best server.
We had heard good things about this place and we weren't disappointed. We had to wait about 30 minutes for a table for three and were seated in a great booth and served by Brian who was hands down, the best server we had in the 2 weeks we were in Florida. Thanks Brian! We had a lot of food, far too much really, but everything sounded so good so we ordered it! The onion starter and pickles were delicious, but then the main came. Oh my goodness, it was huge! My steak was well cooked and the potato that came with it, well, in the UK that would have been a good portion lunch! The quality was great and the atmosphere was wonderful. Good options and portions for children, too. My husband loved it so much, whenever anyone asks about our holiday to Florida, this is the first thing he mentions!
Be the first to ReplyPoor Quality Control
Disappointed in the preparation of a steak & pork chops. My ribeye was ordered โmediumโ and was delivered running blood. My family knows I never send a steak back yet this was excessively raw. I sent my steak back along with my wifeโs pink pork chop (1 of 2 was under-cooked) The manager brought back both cuts and asked we cut them to confirm the cut was cooked to our satisfaction. Doesnโt the chef know what a medium steak feels like? The pork chop was OK yet my steak was still bloody. They asked if I wanted to return the steak again which I refused knowing they would only burn the cut. I feel they should have offered to replace the steak from the 1st complaint. We paid our bill and left after lunch but will probably not return.
Be the first to ReplyNot bad..very busy and still not a long wait. Very nice staff.
Yummy steak skewer and incredible mac n cheese. Caesar salad dressing tasted like horseradish ..one tiny crouton and barely any parmesan cheese. I would skip it next time.
Be the first to ReplySuper tasty and atmospheric.
Cozy and attractive restaurant. Sufficient choice on the menu and service very nice and well organised. The requested food arrived quickly, the food was also very good and delicious. Absolutely recommended for any group.
Be the first to ReplyDelicious steak and fantastic service
Very popular place with friendly and very attentive staff. The waiting time was reasonable at approx. 10 min even though the restaurant was full. The food was fantastic, one of the best steaks I've had in a long time. Clear recommendation from here.
Be the first to ReplyGreat Meal
We took two booths. Our waitress was awesome. The buns were incredible. Extensive menu to choose from. Most of us had some type of steak, but the apps were delicious first. Ribs were good. All but one steak was cooked perfect. The salads were cold and crisp. Kids didn't like the potato skins in the mashed, I loved it! We were celebrating a birthday, so they brought the saddle over and we Yee-hawed a birthday howl. Great sized drinks and fair prices. You can get in the queue as soon as you arrive, it only took 10mins before we were seated. Go early if you have a large group 5pm and beyond you'll be waiting way longer. It is a very busy place every night.
Be the first to ReplyDidn't Disappoint
I wanted to go here because there isn't one where I am from in California. When it comes to chain restaurants, I have an idea what to expect. I was not disappointed when I left. I had a feeling this place would get busy and noticed people recommending using the online wait-list. Luckily, because it was an early dinner time, there was no wait. Our server was polite and friendly. We got some bread which was warm and tasty. It came with some kind of cinnamon butter that made it slightly sweet. I ordered the steak and shrimp with green beans and baked potato. The meat was tender and well cooked. The green beans were really good. They added garlic and bacon to it which elevated it's flavor. The manager came over with a coupon for free cactus blossom or fried pickles on our next visit because she heard it was our first time. I understand why this is a popular restaurant because if I have another encounter with Texas Roadhouse again, I'd take it.
Be the first to ReplyYou can assess a lot about a business by its response to mistakes. This one did most things wrong.
Iโve had to consider how to write this review. The restaurant was very busy on a Sunday evening, but given that we were in the neighborhood of Disneyworld, one of the busiest tourist areas in the world, it was no worse than what one would expect. In the service industry, mishaps and misunderstandings always occur. Itโs part and parcel of the job. But Iโm of a firm opinion that how a business handles the problem says a lot about its management. Handled properly, I will still give a business five stars, even after a mistake is made. So far as Iโm concerned this restaurant did nearly everything wrong. We brought a party of eight to the restaurant and we were offered a table within a reasonable period of time. We did not find out until then that they would not seat us until the entire party was present, and we were still waiting for three people. Other restaurants have this policy, so we didnโt particularly resent it, but it would have been nice to be warned, as we could have split up the party had we known this. We did eventually get seated together, we were asked for a drink order, and finally our food orders. We ordered eight entrees along with the expected side orders. We had the bread and drinks served in a reasonable time, and all was well. The service manager, Jennifer, came to our table to advise us that an automatic 15% service charge would be added to our meals because of the party size, which we expected. When the entrees came, our experience took a serious downturn. We were served multiple plates of just meat without any side orders along with the explanation that they were out of baked potatoes and would need another twenty minutes before any would be available. They offered us an opportunity to choose different side orders, but a couple of us were willing to wait for our potatoes. One person sent back his filet after the first bite as it was cooked clearly far beyond the medium rare he had ordered. One steak arrived without the sautรฉed mushrooms. The replacement sides arrived a few minutes later. The food was not fantastic, but it was adequate. Every meat product and salmon was much saltier than expected, and we didnโt have potatoes to compensate for all the sodium taste. The person who had ordered corn did not find that it had any corn taste. But it was okay. However, the person whose steak had been improperly prepared was left without a meal while everyone else ate. The replacement steak did not come out until long after everyone else had finished eating, and only after having to enquire a couple of times for it. The gentleman who had ordered it decided against having it plated as everyone else was ready to leave, so he asked to have it put in a to go box. The server evidently forgot that two of us were still waiting for potatoes. His explanation was that he had come out to offer us alternative side dishes, and we had to explain to him again that we had not ordered replacements and were waiting for our potatoes. We asked for those to be placed in a to go box as well. The manager agreed to comp the steak that did not arrive until the end of everyone elseโs meal. The bill was brought on an electronic tablet and each of us were supposed to pay our tabs in the order of where we were seated. My main objection to that is that if they are able to keep our tabs separated that way, then the server ought to have been bale to know which entree was which, and they did not. The person whose meal ought to have been compโed was not. And our table, in general, objected to the mandatory service charge when the service had been so appalling. Not only was the management not at all apologetic that the food we ordered was not available but they were also not penitent that one person was going to leave without eating. When we pointed out that items were missing, such as side dishes and mushrooms from the steak, the responses were perfunctory and insincere. We had to bring back the manager after the man whose meal was supposed to be compโed was not. She asked if anyone had had ordered the entree in question and later came back and accused one person of not admitting to ordering that entree. She finally brought the bills on separate paper checks, and those who had not already paid their checks could choose their own service charges. Final assessment: The food was okay. It was not fantastic and we had far better meals for a similar price. But this is a subjective opinion. The service was poor. We ought to have been forewarned that our entire party had to be available before we could be seated, but we can live with that. We should have been warned far earlier that the potatoes would require an additional wait. We definitely should not have had to remind the staff multiple times that we were still waiting for food. The empty bread baskets did not get collected after they were emptied and we collected the salad plates ourselves and cleared them in advance of our entrees. Our table was a mess the entire evening. The attitude from the management was appalling. We can accept that the service and food quality might be compromised on a busy night. But there is no excuse for treating customers poorly or for accusing customers of not acknowledging their entrees. The only meal that was compโed was the one that had entirely not been brought to the table at all. The entire partyโs experience had been markedly compromised by the staffโs attitude, and none of us left the restaurant feeling that we had had a pleasant or positive visit. There are going to be far better places to eat in this area, and I advise that you look for one of them, because this one is not it.
Be the first to ReplyTerrible Experience
We didnโt complainโฆ just in case this is how the meat is meant to taste, but for a visiting Aussie, this was terrible. The queue to get in was not a problem, but the waitress trying to rush you through wasโฆ at first we thought it was just good service that she was coming to us every 2 minutesโฆ but then we realised that she was oblivious to what was happening at the table or what was requestedโฆ it was just rushing us. The steak when it arrived was over cooked, bland and toughโฆ and not even touched. The ribs were devoid of any sauce dry and flavourless - we ate them out of hunger Despite most of the food being untouched, the waitress was still in rush mode so didnโt ask if anything was wrongโฆ just pointed us towards an online payment system to get us out the doir Overall an absolutely terrible experienceโฆ ironically there was an Outback Shack next door that made us rue the decision even more
Be the first to ReplyGot Sick
Had a fun night out at Texas Roadhouse with a bunch of friends. I love the casual atmosphere and consistently good food at this chain. We ordered ribs and a Cactus Onion for appetizers. Both were good. I was fairly full from the apps so I ordered a Critter salad instead of a main course. My guests ordered a wide variety of main courses, and to be fair, everyone enjoyed them. I enjoyed my critter salad too until about 3:00 a.m., at which time I suffered severe indigestion and multiple trips to the toilet to release explosive diarrhea. My symptoms continued throughout the next day. I had no idea the salad caused my illness. I only ate about 1/3 of the salad and one of my friends took the rest in a to-go box. Today he called me and said he finished my salad and also went through explosive diarrhea several hours later. Not hating on Texas Roadhouse, and I'm sure I will eat there again, but my last experience was unacceptable.
Be the first to ReplyGood food and service
Great service from Sasha. Food was good. Awesome rattlesnake bites. They stay busy usually a 15-20 minute wait
Be the first to ReplyGreat job
Rarely do I commend corporate restaurants as they are bland but the management here is doing a great job and the service, food, cleanliness was above expectations. Great job.
Be the first to ReplyAwesome evening dinner!
Went as a family to thank our son on Veterans Day for his service and was just delighted! The call in system worked very well, checkin was awesome, our server, Scion was AMAZING! The food was great and we had a great evening!
Be the first to ReplyWe ate here two time - it was that good!
This restaurant was so good we went back. Everything came out hot and delicious. Eating here Gluten Free is easy. Both times they were very busy but the first time we were on the wait list and it really shortened our wait. Something went wrong in the kitchen and we waited an unacceptable time for our food, but the server was great and very apologetic for the wait.
Be the first to ReplyDelish!!!!
Weโve been to the restaurant twice and my god itโs absolutely beautiful. The half a rack of ribs I had a loaded potatoe honestly one of the best meals Iโve eaten whilst Iโve been in the US kids love it to got something for everyone Highly recommend
Be the first to ReplyNever disappoints!
We came here on our trip to Orlando as we normally do and it again did not disappoint! We came here for dinner on a Friday night and ignorantly did not realise how busy it was going to be! When we got there, there were a lot of people waiting outside for a table. We asked for our table of three and they said it was going to be a 35-45 minute wait, as we had already gotten an uber there we decided to wait. We probably did wait about 45 minutes until we were seated which was to be expected. Definitely would recommend booking if going on weekends. All three of us had the Texas combos of a steak, shrimp and two sides. We were all very happy with our choice. Great portion sizes and tasty food! Service was also great, friendly staff and very attentive. No opinions changed about this place. Will be back again on our next trip to Orlando, hopefully soon!
Be the first to ReplyDonโt bother with this place in a big group, they completely ruined my sons 8th birthday!
Donโt bother with this place if you are coming with the family or more than 7 people. They messed us about and completely ruined my sonโs birthday meal!!! Would never come here again.
Be the first to ReplyGood steak
Food was very goid. Steaks were juicy and tender. Ordering was a bit off has to ask for the rest of our food. Otherwise I recommend it.
Be the first to ReplyA victim of its own success.
We are seasoned visitors to this area with over 25 years of experience. I remember this restaurant being built and have eaten there fairly regularly since ie scores of occasions. The Roadhouse now appears to have become beyond the limitations of its current systems and the control of its management. For example. There is a "booking system". This is done online and means you are turning up to stand in the queue dictated by the current situation in the hope of being given a table at a certain time. Next, if you show up on spec, which most folk do, they will give you an optimistic estimate of your wait and instead of handing you an electronic pager, will ask for your mobile number and offer to text you. This is a minefield for the elderly and often problematic for anyone resident outside the US. These phones are rooted all over the world and have International numbers many folk don't know. Mis-keys, typo errors and so forth are common. We tried to eat there on four occasions over the last few weeks, turning up on spec. First time we were told '15 mins' and heard nothing by phone for 45 mins. I assumed they had tried to text but on enquiry they appeared to have forgotten us. We had a tasty bar snack in the end and left. The second time we arrived checked in were told 15 mins, waited 40min and left. As I passed the desk I was wished 'goodnight and thank you for eating with us'. I thanked them, laughed and left. The third time, we came at 4.15pm in the hope of an early table. It was full of pensioners enjoying small portion "happy hour" meals which end at 5pm. The outside was packed with evening diners waiting. We finally checked in and were told it would be about 20 minutes. We left after about 15 minutes as none of those in front of us had been seated. As I passed the desk, I was wished "goodnight and thank you for eating with us."....There are a number of good restaurants a short distance away from The Roadhouse. We have been using them.
Be the first to ReplyVery Disappointing
I love Texas Roadhouse and was happy to see one in the area we were visiting. Unfortunately, the service at this restaurant was not up to their usual standards. When we arrived they, the restaurant had very few patrons but we were advised they were short staffed and it would be a 5-15 minute wait. They advised they would text when the table was ready. After thirty minutes, I checked again with the hostess only to be told it would be a few more minutes. Forty minutes in, we received a text. We went in to the hostess who acknowledged texting us and said we would be seated in a few minutes. After 10 more minutes of waiting inside, we left and went to another restaurant.
Be the first to ReplyBest steaks ever
Visited 4 times whilst coding Florida for 2 weeks. Always busy but service and food is excellent. My only grumble is that as we are from the Uk, we can no longer use the online booking system. We did try on 2 occasions but when we arrived we found that our reservations had been cancelled so we ended up back of the queue again. We were told in future to ring through but given it goes through a UK handler to the US, this is an expensive way of making a reservation.
Be the first to ReplyFantastic Restaurant Amazing tasty food ๐ฅฉ๐ฅฉ๐ฅฉ
Best place for a meal in Kissemmee , steaks ๐ฅฉ amazing ,plenty car parking spaces , staff very attentive and friendly. Good reasonable prices. Very busy at weekends we couldn't visit due to big queues . Which speaks for itself .
Be the first to ReplyVery good, as usual
First trip to florida in 3 years, and the roadhouse was always near the top of the list, and as proved again, for good reason. Steaks were amazing, service was great and it was everything that we remembered from before, well almost everything!! Miss the peanuts, usef to be all over the floor in big barrels as you entered.assumiing it has something to do with health and safety. Please keep up the excellent work and great standards as those places around you seem to have gone downhill (ponderosa, millars,original mannys etc)
Be the first to ReplyGreat meal
Great meal great service Meal cooked nicely The waitress very polite and always friendly and making sure we are ok Best steak had in a long time
Be the first to ReplyReally disappointed
Have eaten here for a few years when on vacation at orange lake, but this time it was really disappointing, we did sit late, 9pm, and the server who was rushed off her feet tried her best, but the food came out overcooked, my fillet was supposed to medium rare but was medium well, the chicken that my daughter had was like KFC and my wifeโs chicken was also overdone tough and warm at best, like I say it was always my go to steak house but Iโll give it a miss now
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