Don't Go - Terribly Unprofessional and Rude Staff!!!! - Sadelle's New York - Buy Reservations
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🤮 1/5 - Don't Go - Terribly Unprofessional and Rude Staff!!!!
By 👻 @LUM1017, 12/19/2021 3:00 am
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My husband and I decided to go for Saturday brunch and chose Sadelles - not in our neighborhood but we remember Il Tre Merli in that location from New York past! I'm a 4th generation New York City gal I called to make a reservation knowing from the website they keep tables for walk-ins. I got email back from their reservations saying they have limited reservations because they keep tables for walk ins. So we went in the rain excited to eat there. We arrived and were rudely told they are not taking walk-ins and when I told them it was on their website as well in the response email that they keep tables for walk-ins - I asked the manager and staff who said "oh we have to change that on website and email response"and still would not seat us even though they were 3/4 empty! UNPROFESSIONAL MESS. So unprofessional and unkind! Don't treat patrons that way when you mess up! We own an NYC business soI know customer service - this is awful!
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