Good food, but not the level of service I expected - Sexy Fish Manchester - Buy Reservations
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🤢 2/5 - Good food, but not the level of service I expected
By 👻 @AlexanderZZZ21, 04/09/2024 3:00 am
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Just wanted to share my review on a latest visit to Sexy Fish Manchester. It was my second visit after I visited back in November 2023. Back in November I took my daughter to your restaurant on a special occasion and it was spectacular - 5/5 . Really enjoyed every minute of it. Followed by success on a last visit I decided to invite my mother for a lunch on my Birthday on 22/03/24. I must admit - I was more than disappointed with my last visit. I did mention during the booking that it’s a special occasion - my birthday and also when I had a follow up call I mentioned what was the purpose of the visit. But looks like the restaurant didn’t make a big deal of that. There was no acknowledgment of a special occasion at all. Even a lower range restaurants usually going extra mile and at least offering a little Happy Birthday plate that cost nearly nothing to company, but makes a huge difference to a customer. Well nothing like that was offered on my latest visit. On a top of that there was a slight mix up with orders - we only got 1 miso soup and after I mentioned it the second one arrived later. Also I had to wait for main main meal for a while - had to mention it twice to the waiter. And it was only a salmon. So we left the place with a bitter taste. On departure we were asked is there anything you could improve and I said there was no acknowledgment of my special occasion and then I was asked - what do you mean? Did we not say Happy Birthday to you or something? Not what I was expected to hear. The food was still good, but the experience was really poor.
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