The worst Marriott I’ve ever been to — 30+ min elevator waits and no hot water - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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🤢 2/5 - The worst Marriott I’ve ever been to — 30+ min elevator waits and no hot water
By 👻 @Alice256837, 11/07/2022 3:00 am
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This is the WORST Marriott property I’ve ever visited. When we pulled up to the hotel and saw the lobby we thought we got the night for a steal on points. We were so very wrong — looks can be deceiving! The hotel was clean and the room was comfortable. However there were two issues that lead me to leave such an unusually negative review. The major problem was the elevator access. BE WARNED: hotel is NOT friendly toward people with disabilities or elderly people with any mobility issues. There are ~40 floors and too few working elevators. We stayed on floor 21 and after almost 30 minutes of waiting for one for the four elevators (of which only one seemed to be running) to bring us down, we hauled our bags down the stairs because there seemed to be no other option. We needed to continue our day and didn’t put aside 2 hours to leave the hotel. I’ve never seen anything like it and it was truly absurd. My husband had an ankle injury but we had no other way to get out. He contacted the desk to ask what the problem was and their reply was useless. Beyond disappointing! A true disqualifier for anyone who needs elevator access or doesn’t want to carry bags 20+ flights of stairs. It is one thing if it is a boutique hotel with a few flights of stairs but this was absolutely unacceptable. The more minor issue was the lack of hot water. It seems that the hotel was not equipt to meet the demand during busy times so if you’re counting on a hot shower in the morning, this hotel isn’t for you. I will NEVER go back to this hotel and hope you will go in aware of the problems. If they can’t handle full capacity, don’t book the hotel to capacity.
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