Poor customer service - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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Ranked #7 in Kansas City's Best Hotels.
🤮 1/5 - Poor customer service
By 👻 @Joel S, 09/25/2023 3:00 am
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The hotel charged me for parking during a conference on days when I didn't have a car there. I've spent more time on the phone, with the hotel staff, accounting department, corporate accounting etc. that I care to count. I've received multiple assurances that I would be refunded. Unfortunately that hasn't happened.
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