Sheraton Hotel - won’t stay here again. - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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🤢 2/5 - Sheraton Hotel - won’t stay here again.
By 👻 @TravelMom15, 02/23/2024 3:00 am
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No more Sheraton hotels. I’m done with the brand. They should consider sunsetting it and starting a new because it’s terrible. Our journey to the Sheraton KC began with the valet car line filled with 20+ vehicles and one single parking attendant. We waited forever as did others. Hotel staff answer? “It’s a third party that does the valet. We have nothing to do with it.” Amazing. Next came luggage. A large convention center hotel with no bell service and no carts to be found. A line 15+ deep for check in, and no Bonvoy gold/platinum line. I had confirmed prior to check in and was promised a club level room. I was not on put in a club level room. The room itself was average and the bed had no mattress pad and they used a too small flat sheet as bottom sheet. On our floor was random microwave in hallway by elevator plugged into wall. To fully round out our stay, as we were sitting on the mezzanine level, we noticed a bat flying around the lobby. Yes, a bat. 🦇 The hotel had to call animal control. We will not stay here again and truly do not recommend.
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