It's a nice enough business hotel, but because of - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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🤢 2/5 - It's a nice enough business hotel, but because of
By 👻 @K And J A., 10/12/2022 3:00 am
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It's a nice enough business hotel, but because of allergies, I requested a feather-free room. I called a few days ahead to get my Bonvoy number added to the reservation, and the person I spoke with mentioned that they had my feather-free request on file already. It's also in my Bonvoy profile.After a long day, I went to bed exhausted. I woke up at about 3 AM, miserable and congested. I checked the pillows, and all four were feather pillows. I think the mattress top was also feather, but there are absolutely no tags on it.I called the front desk and was told that there was nothing that could be done until 7 AM because that's when the housekeeping staff comes in. I'm supposed to present to a group of professionals and be knowledgeable and engaging on less than five hours of sleep. This is totally unacceptable. While I understand that I cannot expect housekeeping, staff to be just standing by in the wee hours of the morning, the front desk staff seemed unsympathetic to my predicament, and offered nothing in the way of compensation. other than a very weak "I'm sorry this happened to you."I expect more from a Marriott property.Update: I finished a round of conference sessions at 4 PM and didn't have anywhere to be until 6 PM. Because I was so tired, I was looking forward to getting a bit of a nap. I returned my room, and not only was my room not defeathered, I had no housekeeping whatsoever-- the bed was unmade, wet towels, were on the bathroom counter, etc. When I called in the wee hours this morning, I was told that my room will be the first one on the schedule, and they would be defeather the room. I went down to the lobby instead of calling this time, and was given a weak excuse that while the down pillows are feathers, they are hypoallergenic. The implication being that it's my fault I'm having an allergic reaction to their pillows and bedding.Totally unacceptable and no one has even hinted at any sort of compensation.
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