If I could give a zero I would, but I guess they do deserve - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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🤮 1/5 - If I could give a zero I would, but I guess they do deserve
By 👻 @Alyse K., 11/25/2022 3:00 am
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If I could give a zero I would, but I guess they do deserve a one with aesthetics being beautiful. First, check in was at 4pm - we somehow made good time and knew we'd be arriving at 9am. Called yesterday and basically was told very sternly that that's our own fault for doing so through a third party and there's absolutely nothing they can do to help us out. Not even for an extra fee.Now, preface; my husband and I are first time late 20s parents of a 10pm that old and we just drove all the way from San Diego, CA for a funeral. Now fast forward to 5pm (we needed to pass time until 4 then got a little late) - we check in, go to the elevators and realize they didn't write our room number on the card key paper holder. We go back, wait in a short line, to the same lady who helped us originally (great gal, no issues.) - she then proceeds to not be able to find our reservation and someone else had to help. 15 minutes later and "rebooking" we get into our room. And... it's not completely cleaned. Trash bins had no liners, TP was half out, nightstand hadn't been dusted or wiped down and there was clear prints on the bed from someone sitting or lying. Like creases. Not to mention the sheets have little holes everywhere. And... to top It off the heater hasn't switched on. :( This has been by far the most miserable visit back to Kansas City as an adult. Born and raised here... and tonight has been exhausting hell.I order room service for my family at 9pm and then call at 10:30pm due to It not have arriving....Put on hold for five minutes and then It disconnected.Call back to front desk. Put on hold for 2 minutes. Then she comes back and proceeds to rudely tell me that someone delivered the food within 20mins ago. He apparently stood there for 7 minutes. Called the room twice and knocked " a ton". "So yeah since you didn't answer they threw your whole order away and the kitchens closed. Sorry."Her again: " what I can do is instead of your order I can get you salad plates as replacement."I am allergic to salad. Why did they throw our food away? If we really didn't answer It (which is impossible for 3 humans to miss something like that) - why didn't they leave this big nice meal at our door? I AM looking for reconciliation. This was the WORST hotel experience I've had in KC and pretty much anywhere. I'm disappointed Sheraton Crown Center. Do better.Edit: Just noticed damage to the ceiling.... Pics attached
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