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Smashburger Las Vegas Reviews from The Last Year
Horrible service! I waited for someone to help me tonight
Horrible service! I waited for someone to help me tonight around 9:50. No one took my order. There was a dark haired female in the back taking her ponytail down by the food prep area. It was also dirty and had a bad smell. Please do better.
This place used to be incredible but it's definitely gone
This place used to be incredible but it's definitely gone down over the years. I ordered a burger and the cheese on it was completely burnt. I don't understand why anyone in their right mind would allow this to leave the kitchen, nobody seems to be doing quality control.
Great burgers every time I have visited this place.
I highly recommend. Franizo is the absolute best part of Smashburger. Her customer service was excellent and I am very pleased to leave this review as I was thoroughly impressed with this young woman's professionalism. She deserves a raise. I will be coming back real soon.
I am completely disgusted by the customer service
I am completely disgusted by the customer service experience I had at this place, I ordered food and drove across the street and realized that my fries where cold and hard so I took them back to get fresh fries. Not knowing I could hear him the worker wearing a blue shirt and visor says " the fries where made 15 ago of course there going to be f***ing hard if I waited 15 mins to eat my fries they would be hard too ahole" after hearing him insult me and blame me for the food being cold I told him that I herd what he said and that it was not 15 minutes no apology was offered just a lost look on his face and I will not be returning to spend my hard earned money again.
We ordered 2 burgers, smash tots, fries and wings.
Took them about 45 minutes to make the burger, fries and tots(which only came with about 10 tots). Took them about an hour to make the wings and fries. Customer service was good but the wait was just all bad. Altogether they need to close this location and be better. We overheard someone from the back ask a customer for a lighter. Guessing something was wrong with the stove in the back.
Max, the cashier seems to have a bias against black people.
I noticed he was very nice to people who looked like him, but myself, a black woman was told that he could take my order after he made 4 more shakes. Not in between. I waited patiently for him to make one after the saw me come in and ask for permission to make the one... 8 minutes later and you're saying you have 4 more? Nah, let me speak to the manager. Naturally as I was explaining the situation to the manager several racist customers chimed in, chuckling at me mentioning the word racism then proceeded in behaving racist. The manager had no control over Max or the situation. I was racially insulted and she just wanted to get rid of me. She asked me what I wanted to do, I placed my order and once it was done I watched Max drop my onion rings on the raw counter top and it looked like he literally smashed my burger in the wrapper. I will be following up with corporate. All in all I wouldn't go here, these are bad people and the food is mediocre.
This franchise ain't as good as others.
I got 4 onion rigs for $3.39, that's almost 1 per dollar. And they were over cooked without any finding of onion. Burger buns were stale and lost their softness. Though the ingredients was fresh and tasty. Smash fries didn't have any truffle oil possibility unlike other locations.
I recently stopped by Smashburger because they had an deal
I recently stopped by Smashburger because they had an deal on their classic Smashburger, $4.99 for a single classic smash. My husband and I ended up picking up a to-go order placed online through their website for lunch on a Wednesday. Ordering online was seamless and we were able to add the coupon code with no issues. We ended up ordering the following Classic Smashburger: [1] Patty with just cheese and pickles Classic Smashburger: [2] Patties with everything on it! (Cheese, Lettuce, Tomatoes, Red Onions, Smash Sauce, Ketchup on a toasted bun!) Smashfries: Crispy french fries tossed in rosemary, garlic, and olive oil Sweet potato fries Once we placed the order online, we left our residence to go pick it up. This location is off of the Ann/95 exit. There is plenty of parking spaces available. The restaurant is next to Yogurtland and Trader Joes. Picking up the order was a breeze. The food travelled well. You could tell that it wasn't sitting out for too long as the meal was still hot when we got back home. The Classic Smashburger was scrumptious. It was perfectly cooked with crispy edges. The burgers are large though! I had it for lunch and was so full that I couldn't eat dinner later! My husband enjoyed his classic smash with 2 patties. It was messy though with all of the toppings. We had left over french fries for the next day. The smashfries were good. It had a lot of rosemary flavoring. The sweet potato fries warmed up well in the air fryer the next day! Since it's been a few years since I ordered Smashburger, the one item that was missing off the menu that I enjoyed getting was the fried pickles! I miss those! Hopefully Smashburger will add those back to the menu.
Ordered a bacon double with no tomato or mayo.
Got a burger with mayo and no cheese. Which is fine, I understand mistakes. They offered to remake the burger, which was awesome. The burger came back after about 10 more minutes and my fries looked like they were sent through the 6th circle of hell, also they were regular fries and not the smash fries with rosemary and olive oil. $34 for 1 adult meal and 2 kids meals seems like a lot when they can't get any part of my order correct. I'll pass on Smashburger in the future.
Not impressed.
Burgers were overcooked and too much pepper! Too expensive for the quality and service received. Will not be returning here.
Las Vegas's Best Restaurants that are most frequently booked by customers of Smashburger Las Vegas
Ranked #20 in Las Vegas's Best Restaurants.
Where do the Reservations on AppointmentTrader come from?
By 🥷🏻 @ColorfulRod45, 07/13/2021 6:55 pm
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Are you affiliated with restaurants / or any of the other venues which are listed?
12 Answers
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Answer from 🦩 @FluffyStar64 (07/13/2021 9:05 pm)
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Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
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Answer from 👻 @DemureKettle15 (05/04/2022 10:51 am)
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Can come from a lot of places, people who don't want to get charged their cancellation fee or people who just have them and cant go.
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Answer from 👻 @AffectionateRegret15 (11/15/2022 12:56 am)
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I mean.... it is web scrapers. Is this a serious question?
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Answer from 👻 @ColloquialPosition80 (06/03/2022 2:39 pm)
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alot are work dinners that are cancelled
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Answer from 🤠 @DeliberateScale19 (11/20/2022 8:59 am)
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Users who have reservations they can no longer use
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Answer from 👹 @GuiltlessNose33 (12/06/2022 7:05 pm)
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Some people have connections, some can't make their own reservations and are giving it up, others...
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Answer from 👻 @ConnectedExistence32 (01/14/2023 12:18 pm)
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Ppl waiting in line at the DMV…
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Answer from 👻 @NaughtyBread30 (05/12/2023 7:14 pm)
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almost all restaurants aren't affiliated with AT and I'm guessing it's mostly people wanting to not pay cancellation fees.
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Answer from 👻 @GoldenAmusement60 (05/21/2023 11:33 am)
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Reservation Storks
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Answer from 🐧 @AwakeDecision53 (12/11/2022 10:40 am)
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They are from people who made the reservation and can/do not want to attend.
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Answer from 🥩 @DecadentRoof69 (01/30/2023 4:45 pm)
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Unusable reservations, bots, users sourcing their own, etc.
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