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Sofitel Dubai The Palm Tripadvisor Reviews
Latest Reviews On Tripadvisor
24 Reviews
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Great Hotel, great vacation
Dodyk, Yefta and Ruwan made a great Job! We had nice talks about culture, work, life experience and whatever you think about. Was really good! Everybody in the hotel was very friendly, for every question a good answer. Thats the point, why I came a second time. Absolute advisement to go.
Be the first to ReplyA great stay for a almost everyone, especially families
Well, I have been to many hotels and resorts around Dubai and VAE, I expect high standards, and know very well what it means to stay in world leading hotel. So far, my experience with Sofitel the palm was amazing! The whole team was thrilled to leave no wished unfilled. As I’ve a specific medical history which need extra care, the team was trying to do its best to make our stay just perfect. I don’t need to say anything at all, this hotel is a nice place for a good standard, family’s and friends stay, or even business but you need to notice the area is still palm. So, I would recommend it even for solo travelers as you have a high variety of things to do and locations around. It’s close to a train station too. The hotel offers a perfect match of different restaurants and the buffet is always a good idea for family’s too. The beach area ist amazing. The pools are nice too. The spa facilities are good. Some facilities are maybe not so modern as other hotels in Dubai but notice that this hotel is already some years old. I would definitely recommend the beach suite!! It’s a perfect modern bright lovely suite with a private butler located in a separate building yet close. You got a VIP area for having breakfast if you prefer or afternoon tea, drinks etc. where only members are allow to use. There is a mini marked in hotel and several shops. For kids they offer plenty nice activities. Fitness gym is big and nice! I give a special thanks to Mr Nazar, Romash, Swaroob, Atui, shibu, shefli, imtiaz, Hahn and or room made of course… and everyone who was so in to it, to make our stay as perfect as possible! We will never forget! We will be back for sure. Even if maybe something goes “wrong” they just did everything in their hands to make us forget and smile. And yap they did! Thank you. Little notice, as there are families with kids this hotel is not for people who need a quiet time! They do serve alcohol, there is music at night, and there are families with kids…! So you should be aware of this. But even me, I spend time with mom, we don’t have any kids, do not party or alcohol, we enjoyed our stay and did get our rest…
Be the first to ReplyI would love to return to this hotel
Everything was great! Special thanks for cleaning the rooms to Bhandart Mangur!The reception worked very quickly even when there was a hurricane and they were not up to our trifling requests. One of the disadvantages is that there was not enough animal protein food for breakfast: steaks, chicken, fish. I do sports and it was important to me.
Be the first to ReplyIftar Party of Selfdirve
This is to appreciate and thank your entire team for a lovely Iftar Party that we hosted for our company at Maui Restaurant. Your entire team starting from Michelle, Jason helped us in getting our entire booking and menu sorted and they were readily available and eager to help no matter how many times I called, and answered all the queries and always had positive reply. They had a very friendly approach and the most important thing is they gave beautiful suggestions all throughout and that actually made us feel that we belonged there. And then on the day of the event which was the Friday 5th April your entire F&B team special mention to (Mohit (ARM), Atul, Akshay, Sugita, Rajeshwar and Daya) ensured everything was absolutely smooth and left no stones unturned and ensured our entire team had a great time and there was not a single person who complained about food or even service for that matter of fact, everything was just perfect in fact beyond perfect. And lastly would like to thank your entire culinary department for the lovely food, mouth watering dishes and beautiful presentation. It was an evening filled with joy for our entire team and we will never forget the beautiful evening altogether put up by your’e entire team, and any event coming up in future be rest assured you guys will be our only choice. Being from the hospitality industry and knowing the in and out of it I totally understand the importance of keeping your guests happy and that’s what exactly your entire team did. Please make sure it reaches to the right people so that they get recognized for their hard work, and anything else you require from my end please let me know would be very happy to do the same as that is the minimal that we can do from our side.
Be the first to ReplyWonderful vacation
We had a wonderful vacation at an amazing hotel, largely thanks to the attentive staff who took care of us. I would like to thank Ajith and Han in particular, who were always attentive and helpful. They ensured we had an excellent atmosphere and provided impeccable service during our breakfast and dinner. Another thank to all those chefs that prepared all the delicious meals which we enjoyed and provided also some lactose and gluten free options. Everything in the hotel and its surrounding was top noch including rooms, the beach, gardens and wonderful lobby despite the big storm that hit Dubai, the staff managed the situation perfectly with full commitment . We are looking forward to come back for our vacation again in the future and we surely choose this hotel.
Be the first to ReplyGreat breakfast service
Buffet breakfast was a great add on and had some very helpful staff including waqas from Pakistan who was extremely attentive during our meal. Huge selection of food, clean venue and attentive staff. Highly enjoyable and definitely recommend.
Be the first to ReplyAmazing Resort with Top Service
Amazing resort. We booked for two nights. The atmosphere is magical. The beach and amenities are top notch. During checkin Dennis was an amazing bellman who went above and beyond to help us carry our belongings and also make sure that we were taken care of during the checkin process. He also gave us some great suggestions of where to go nearby. I want to also thank Ritvik at check-in who was very kind and attentive. He made sure that the checkin process was smooth and also was very good to understanding our needs. I highly recommend Sofitel at the palms for your stay in Dubai.
Be the first to ReplyGreat resort, Value for Money, Amazing People!
Great people that staff this hotel, Ajeeth, Milan, Thomas, Mr Sabri, Yogi, Han, Chitra, Denis and so many more superstates to make your stay as comfortable as possible! Plenty of food selections, no request is too hard, variations, no problem! Take the time to know the people and tear them with Respect! !
Be the first to ReplyExcellent service
The service was excellent & Jaber could not do enough for us. We are staying as our flight was cancelled on thurs pm . We were lucky to book 4 it’s at Sofitel. Prior to our cancelled flight we had 2 nights at The Royal as a birthday present! & 2 nights at Bab al shams . The service at the premier lounge given by Jaber was excellent! He is very professional, polite attentive. Each day he would personally remember and ask politely if we’d like the same drink or try something new! We had suite which was fantastic overlooking the palm & the food in the beach taverna was fantastic.
Be the first to ReplyBeautiful experience and for sure we will be back again
I had a great experience in sofitel the palm dubai and This is my second time This place always impresses me specially with the hospitality and I would love to highlight a person and thank him for all the guidance and accompanying us with great passion and happiness thank you ashraf so much for the assistance and the great hospitality
Be the first to ReplyEXECELLENT SERVICE AT LAGUNA
Beautiful restaurant, I joined with my friends at laguna lounge for drinks . The Dj was wonderful. Our waiter was Benjamin who was very attentive and fast. The beach view was really what we wanted for the night. Overall it was beyond our expectations.
Be the first to ReplyLacuna beach lounge
Underrated restaurant. I dinned with my fiancé and had amazing cocktails. Laguna martini was my favorite. Chicken gyros was delicious too. Benjamin was amazing and recommended the best drinks and food.
Be the first to ReplyIncridible Hotel in Dubai
I went to this hotel on december last year. Good place for staycation, near tourism attraction like Atlantis, Palm, and easy to find Indonesian food. Love this hotel with cheerful staf. Architecture building so modern.
Be the first to ReplyWe are enjoying our holidays it is great resort the staff is very friendship they are cleaning swimming pool every day
Very good staff His name Ashok Manavi nice staff very good quikly make everything good He is friendship Holidays are very nice we are enjoying our rest breakfast is very nice Beach is very clean and excellent playing football Swimming pool is very clear Hotel room very comfortable Everything is excellent really 😎👍🤝
Be the first to ReplySo nice!!
I stayed at Sofitel Dubai The Palm for a long layover in UAE. The suite was nice and big, with a sea view and the breakfast was good! Loved the a la carte menu! We also tried Moana Restaurant, very yummy. Hope to be back one day longer for more days!
Be the first to ReplyFamily hotel with great options for children
We stayed for 8 nights at the Sofitel Dubai the palm. The hotel has by far the greatest pool and outer area for children in all ages. Kids pool by the big pool, kids pool with sand and playground for kids to enjoy both water and sun, great beach area and if there is too much sun a fantastic indoor play area. We would advise to buy the cabanas as these where great when adults wanted to soak the sun and use the big pool, as there is perfect low waters just in front for small children and nice shade for small children to relax in. We had some slight misunderstandings in the beginning of our stay where correcting actions was taken by the general manager Florant Jeannot. Rooms are big and very clean and has good view of either palm or ocean. We recommend using porterhouse for breakfast instead of the buffet restaurant. It is much quieter, less stressful and the personal is much nicer. We would indeed visit this hotel again.
Be the first to ReplyFrench elegance
Sofitel The Palm Dubai is the crème de la crème of hotels situated on the Palm Jumeirah. We are talking not only the world class facilities they have to offer but most importantly the impeccable services delivered by each member of staff in the hotel. Reservations: Cris was very helpful and accommodating to our queries regarding room rates and packages. Highly recommended as he is very knowledgeable about all the packages and rates. Reception: Upon arrival, we were greeted by warm smile by the lovely lady at the reception named Vashee. She’s the one who processed our check-in, we arrived early and we understand that standard check-in time is at 3pm. We were happy to wait and relax by the pool and after an hour or so we received a call from her saying that room Is ready! Happy days! There are few more people we wanted to thank at the reception - Otman, Soliman and Asif. Club Lounge: we were given Club Lounge access during our stay at the resort. It’s a spacious place to chill and have refreshments while having a break from the warm weather of the city. We were very looked after - thank you to Ksenia and Princess and the whole team. Guest Relations: after getting the room in the morning, we decided to park ourselves by the pool near the apartments of the resort - top tip: pools by the apartment are quieter than the main one by the main building. By the time we get back to our room, a heart-touching surprise was waiting - a cake (very delicious) and a card greetings from Yashirah and Azar. We were celebrating our 3rd wedding anniversary and those little things made the celebrations extra special. Bell and Concierge: our bags upon arrival were taken care by Vishnu - he’s very funny! Then delivered to the room by Rizwan - who helped us as well upon departure with our bags and transportation to the airport. Carl at the concierge Desk is certainly our favourite- cheeky and funny but also very helpful. Very informative about what’s happening across the city - especially with the Expo. He gave us tips on how to get there without paying extra for transfers between the hotel and Expo . World Eatery: it’s an international restaurant if i am not mistake, located by the apartments side next to the pool. They have the best pepperoni pizza and most refreshing mojito. They have lovely staff too - Sai and Wilbert! We even had a chat with them. Housekeeping: our room was very looked after - we received morning cleaning to replenish our amenities and turn down service on daily basis by an absolute star - Rama, his name is! We can’t thank him enough in making sure our room is immaculate. We needed some bits and pieces one day and have to ring Housekeeping and Jojit was very accommodating and helpful. Thank you for our chocolate treats. Spa: world class spa facilities and amenities- they recently partnered with L’occitane. Relaxing escape from the real world. They have indoor and outdoor experience pools, complete with sauna and steam room. Spa experience at Sofitel was one of our holiday highlights. Hana from the reception was lovely and helpful - she’s the one who helped us with our booking as we made it advance prior to travel. We are terribly sorry as we both can’t remember the two masseuses who delivered an excellent job. We were lucky enough to get a couple suite on the day of our appointment. Porterhouse bar: how about ending the holidays with some drinks - we went to Porterhouse bar adjacent to the restaurant and concierge desks. We were greeted by Ryan who is the bar manager (not 100%sure). Great ambiance and vibes. If by any chance you’ll be in Porterhouse Bar - look for Ryan and ask for mojito - he’ll bring you the best ones. Hotel and Resort : green wall is an impressive feature! Plenty of spaces across the resort, beach promenade too!
Be the first to ReplyGreat customer service
I couldn't stop recommending sofitel the palm to my friends and family . A must visit , The breakfast is worth paying for and you won't be hungry for the day! Excellent standard of food and wide selection. Our beds were extremely comfortable and the views of the palm is just incredible , just a hint up to Saida from reception who was extremely helpful and answering all our questions and giving us more information about traditional souks in old city of Dubai . Thank you very much for everything .
Be the first to ReplyA great family holiday, highly recommend!
We had the best time, the hotel and its staff were fantastic from start to finish. Upon check-in the Premier Lounge team were welcoming and made the start of our holiday smooth after a long flight. We had our 2 children with us and everyone made them feel very welcome. Anisha, Ibrahim and Jabeer were incredibly warm and attentive, the children were sad to leave them! They were just brilliant. The kids pool is great, spacious and the lifeguards were very attentive which put us at ease. Plenty of shade if needed and the slides provided hours of fun. The food was excellent across all the restaurants visited, the Friday night ‘epicure’ was delicious - highly recommend! The room was a good size, well maintained (although a little noisy as we were on the side nearest the traffic). The housekeeping team (Esomchi in particular) worked around our schedule with the children and even made beautiful towel sculptures which the kids loved! We will be back again, thank you all!
Be the first to ReplyPerfect Family Holiday
Perfect Stay. Hotel is gorgeous and staff is 1st class. I can only recommend this property for anyone looking for a low key, luxurious property. The staff go out of their way to accommodate your comfort. We will definitely be going back to the Sofitel The Palm!
Be the first to Reply5 Star services
Beautiful resort, excellent management and amazing room . Its till now my one of the best hotels i have stayed. Many options for restaurant to eat and drink, Beach area is lit. The rooms are spacious but the best part that i got the room with balcony as requested with a sea view side . The indian restaurant maui serves amazing food, good hospitality. A special mention to Saida from reception who always help us when needed , attentive and friendly to talk too , definitely gonna come back.
Be the first to ReplyJust a short stay on our way back from Abu Dhabi
Mr Sulimon made us so welcome Lovely room with views of the beach Balcony Excellent restaurants with plenty of choice Staff very friendly & helpful Pool area excellent with plenty of sun beds & umbrellas Well spaced out with lawns Gift shops & pharmacy
Be the first to ReplyI tried to buy out the alcohol for my stay and for 8 members of my family and I had a poor experience. The hotel policy regardin
I tried to buy out the alcohol for 8 members of my family and friends for our stay and had a poor experience. The hotel needs to change regarding their meaness and views on alcohol. They could not serve up worse wine and at a huge price if they tried to. They need to become more European in their views if they want more Europeans to come and stay.
Be the first to ReplyToo many kids
We are 4 days in to our 8 day stay here. The staff are very nice and hotel facilities and food very good. However in all the times we've stayed in Dubai we have always had adult only areas to escape to. There is no respite from screaming kids anywhere! In all the restaurants and pool area they continually run around and scream. Why not have adult only pool and some restaurants. We have grandchildren and come away for some peace and quiet. You will not find that here! Shame as it has a lot of other pluses. Would not recommend this hotel to couples who wish peace and quiet. This holiday was for our wedding anniversary so we were looking for some quiet time together.
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