Rigid policies and exorbitant price - Sorrel San Francisco - Buy Reservations
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San Francisco's Best Prepaid Restaurants that are most frequently booked by customers of Sorrel San Francisco
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🤢 2/5 - Rigid policies and exorbitant price
By 👻 @Vacationer347979, 01/21/2023 3:00 am
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Made a reservation for 3 people for dinner. My husband got ill and could not attend the dinner. Despite the explanation and the fact that the dinner was $700+ for the 2 of us attending, they did not wave $65 penalty for my husband not coming due to his illness. I find this ridiculous. Because of this penalty, charging $65 for nothing- (less than 10% of the bill) they had me leaving the restaurant upset instead of happy. The dinner was good but did not justify $730 at all. One of my daughter’s courses was a turnip while my course was halibut. She was having the vegetarian menu but they charged $165 for her dinner just like the regular menu. The restaurant’s absolute lack of flexibility is appalling imo. The tip of 20% is compulsory and the city charges were also a surprise. Mainly at a fine dinning establishment this absolute lack of empathy facing a guest’s illness seems a lack of customer service that should cost then their star. Besides the disagreeable incident of getting charged for nothing, the meal was not that exceptional and the price was not justified. I do not recommend it.
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