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Steak House No. 316 Aspen Reviews from The Last Year
FROM "A+" TO "F" FOR CUSTOMER SERVICE
Well, sorry to be posting this. Steakhouse 316 used to be our favorite restaurant in Aspen. Been going there for years, have recommended it to countless newcomers to Aspen and always have a great dinner. It was for that reason that I booked it for this past Saturday night to celebrate my daughter's 18th birthday and my son's 21st. We saved it for the "special dinner" of the trip. Somehow, the time of our reservation got mixed up. I had it down for 7:30, they had it for 6:30. Oops. It happens. Arrest me. When I arrived, the self important host barked at me "You're AN HOUR LATE!" I was surprised and showed him my calendar event which said 7:30. He (with another snotty host staring me down) condescendingly responded "Well maybe you're from a different state so it has the wrong time." I apologized and asked if there was still a table available. He looked at the screen and snidely said, "uhh in AN HOUR." It was at that point that I'd had enough of being so rudely disrespected, not to mention humiliated in front of my wife and kids on what was supposed to be a celebratory night. We left. The lovely coat attendant (who saw it all and looked like she was cringing) followed us out, attempting to diffuse things and said "Maybe you can try our sister restaurant Monarch Steakhouse?" (PS we have also eaten there many times along with their other restaurant the Wild Fig.) No thanks. Luckily there is Catch Steak now so don't need to return to Steakhouse 000. What a shame. I hope the owners read this. I'm a foodie that frequents great restaurants around the globe (and also an executive at a major Hollywood studio) and trust me, I've seen this movie before. You're the hot place... until you're not. The way you treat your customers matters. I'll be sharing this wherever I can.
SPECTACULAR
Everything is SPECTACULAR, impressive, the taste of everything, from the butter to the bread to the appetizers to the meat to the dessert to the coffee to the wine everything is 10/10
Well, sorry to be posting this.
Steakhouse 316 used to be our favorite restaurant in Aspen. Been going there for years, have recommended it to countless newcomers to Aspen and always have a great dinner. It was for that reason that I booked it for this past Saturday night to celebrate my daughter's 18th birthday and my son's 21st. We saved it for the "special dinner" of the trip. Somehow, the time of our reservation got mixed up. I had it down for 7:30, they had it for 6:30. Oops. It happens. Arrest me. When I arrived, the self important host barked at me "You're AN HOUR LATE!" I was surprised and showed him my calendar event which said 7:30. He (with another snotty host staring me down) condescendingly responded "Well maybe you're from a different state so it has the wrong time." I apologized and asked if there was still a table available. He looked at the screen and snidely said, "uhh in AN HOUR." It was at that point that I'd had enough of being so rudely disrespected, not to mention humiliated in front of my wife and kids on what was supposed to be a celebratory night. We left. The lovely coat attendant (who saw it all and looked like she was cringing) followed us out, attempting to diffuse things and said "Maybe you can try our sister restaurant Monarch Steakhouse?" (PS we have also eaten there many times along with their other restaurant the Wild Fig.) No thanks. Luckily there is Catch Steak now so don't need to return to Steakhouse 000. What a shame. I hope the owners read this. I'm a foodie that frequents great restaurants around the globe (and also an executive at a major Hollywood studio) and trust me, I've seen this movie before. You're the hot place... until you're not. The way you treat your customers matters. I'll be sharing this wherever I can.
This could have been a delightful dinner, but our
This could have been a delightful dinner, but our interaction with the front of house was awful. This place asks you for a $150 per head guarantee for cancellations or if your entire party is not there within 10 minutes of your reservation. So we showed up on time and waited...and waited...and waited. When we asked about the delay, we were told that the people at our table weren't ready to leave and nothing could be done. No apologies for the delay, and the guy was pretty gruff in his delivery. So we stood for 30 minutes before being seated and received no apology or anything to make it up to us. Rough start to the evening! Appetizers were tasty, and people watching was great! However, my steak was not the temperature I ordered - but by that time I was so hungry I just ate the overcooked steak. Lord knows the manager wouldn't have done anything about it! I did tell the server to tell the chef he had overcooked my steak, so hopefully the chef could do better for someone else. Take my advice and go elsewhere for a better experience!
We had a reservation that we weren't seated for until like
We had a reservation that we weren't seated for until like 30 mins or so later, due to the people that were seated not wanting to get up. The Lady that checks the coats was friendly welcoming and allowed me to sit under the heat while we waited Kudos to her. The food I ordered well done steak they brought rare. The crab cakes were good. The hostess removed the steak from my order it tasted like I had literally not the cow the flavor was definitely off, the food was warm at best. I wouldn't return or recommend it's a go at your own risk type deal. Just wasn't for me.
We come to this restaurant every year when we are in Aspen.
Love the steak, but the foie is to die for. Service is professional. Great wine list as well. Love it!
Excellent food and service.
Best ribeye steak ever - had the "cap cut" special, which has all the decadent marbling, my favorite part. Also the scallops were excellent ( and still awesome the next day) as well as delicious bone marrow/steak tartare and crispy brussels sprouts . Service from Caitlin ( I think? Blonde and super friendly ) was impeccable and took care of us for our anniversary dinner. Will eat here again on our next winter trip.
After waiting over an hour for a spot at the bat to open
After waiting over an hour for a spot at the bat to open up, I was finally seated. After my entree was served I was told, not asked, to move down a seat. Why wasn't I asked before my meal was served? I should have been asked if I wouldn't mind moving down a spot, which I certainly would have.
The manager, Brent, is extremely rude.
We are loyal customers and have come here 10+ times on trips to Aspen but will not be back. Our food was good but after spending over $500 it is sad to be treated so poorly. We couldn't even finish eating our dessert as Brent told us it was time to leave (in a very condescending manner) due to people waiting for tables. His delivery was extremely rude and not a way to treat customers. We usually look forward to our Aspen visits and this ruined our evening.
Absolutely wonderful experience and consistently great
Absolutely wonderful experience and consistently great restaurant and experience! We love sitting at the bar with Clint as our bartender! So relaxed, fun and the food is excellent!
The food was amazing.
Could be a steakhouse in Manhattan. Vibe is great - classy but relaxed. Leans toward romantic feel.
Delicious food, great service and relaxing ambiance !
Delicious food, great service and relaxing ambiance ! Second time here and the team knocked it out of the park. Bartender made my drinks top notch !
Will start off with saying this is one of the pricier
Will start off with saying this is one of the pricier dinners I've ever had, but will confirm that this place is easily top 3 steakhouses I've been to. Service, ambiance, and food were all 5-stars. Left feeling very satisfied, definitely recommend.
Abusive Host
The Manager's attitude is the worst at Steak House 316 in Aspen. When we arrived, the manager insisted on charging us a cancellation fee before we even seat for the members that could not land on time, despite we showed them their flight was delayed for the rest of the party at Steak 316, they had the nerve to suggest we order a $4,000.00 wine bottle in order to waive the cancellation fees! Aside from that, one of the family members ordered rack of lamb and the kitchen messed up the order with a rib eye and he ended up not having dinner and still not a single apology form the managers. Due to their lack of understanding and greed the manager Brent charged us 150.00 per person, despite they had more than 4 empty tables, aside that they misplaced our order and didn't bring the rack of lamb to one of our party members ending up not having dinner, instead of making sure the service was to perfection, the manager, Brent was more concerned on charging us the no show fee for the rest of the party, simply disgusting, will never come back! As for their sister restaurant, Monarch Steak, similar situation with their manager, he refused to allow to make a Cesar salad without egg as few members of my party are allergic to egg, and once again we had to escalate the situation and finally he agreed to do it without egg, the manager made such a big deal about it, after all they need to learn how to please the customers, especially with dietary restrictions.
Abused by Steak House 316
As soon as we arrived, the manager greet us asking where was the rest of the party and we advise the flight into Aspen was delayed and his immediate response was that he would charge $150.00 per person despite we made the reservation less than 24 hours before and despite there were at least four empty tables at the restaurant, the manager's attitude ruined our dinner, further more when we order our food, the kitchen made a mistake and misplaced the order from the rack of lamb to something else, and I ended up not having dinner, the manager didn't even came to apologize, they were more concerned on charging the 150.00 per person that did not show up than making sure dinner was served as ordered, we ended up paying over $1,000.00 for party of 6 without even having the courtesy of making any adjustment for their mistake, this CP Restaurant Group is very abusive, even with loyal customers, BE AWARE
The owner was so welcoming and the food was great
When we arrived early our table was not ready. We were greeted by the owner who was so nice. He offered me a glass of wine and found a place at the bar where we had dinner. We ordered 2 fillets they were so delicious and tender. I highly recommend this restaurant. The ambiance is great and the service is amazing.
Royal treatment
We arrived at 9pm literally as the kitchen closed and the host allowed us to order quickly. The service was fast and efficient and the steak was definitely one of the best I’ve ever had. Tried their famous potatoes side. Overall, definitely worth the hype. It is a bit dark but the vibe is very nice. Definitely plan to return on my next visit.
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
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🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Newbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answerRome
Can anyone help with a reservation for Aroma (vis a vis from the Colosseum) in Rome?
6 PAX 21.5 19-20:00
Thank you!
Can’t wait to last minute?!
How do you set a timeline for getting your bid accepted? I can’t wait till the actual time I want to go. I want to know at least eight hours ahead of time. How do you do that?
Give the best answerHow do I choose the restaurants to make a reservation for?
I can’t find restaurants with high performance or like what’s the most popular restaurant or what is in short supply? Any advice?
Give the best answerConcierge change fulfillment time
I posted a request for a reservation this Thursday between 6:30 and 8 pm and initially the potential seller said it would be fulfilled by today. Now they changed it that they will only fulfill it by 5pm that same day. Basically I would have an hour and a half to get to the restaurant. Is this allowed?
Give the best answer@bravehand53
Hi. Is today Cote reservation for 4people at 8:00pm - 9:00pm for indoors or outdoors?
Give the best answer2 Ppl 5pm san Sabino res
Anyone want?
Give the best answerApp
This app is a catfish and overrun by people programming “bots” and algorithms. It makes it frustrating for someone not well versed in this to have any movement. I thought this would be a fun side hustle, but unfortunately it’s become like any other “side hustle”. Don’t waste your time with this crap. Not a question, just a suggestion. Also don’t pay these fake “gurus” hundreds of dollars to teach you. Might as well sign up for a software class. 😕
Give the best answerMy reservation review keeps getting rejected
I have a reservation for Kasama Chicago on Mother’s Day at 7:30 pm to sell but it keeps getting rejected
Give the best answermore then 15 submissions at the same time
can i get more then 15 submissions at the same time and how do i make this happen
Give the best answerWrong resy
I bought a resy for Tatiana By Kwami and when i unlocked seller lied it was for a different restaurant
Give the best answerSold reservation
What do I do with the reservation after I sell it? Do I need to notify the restaurant?
Give the best answerPaid $75 for name change that didn’t happen and cannot get anyone to reply
I paid $75 for a name change for a reservation. I bought last week that name change did not happen when I got to the restaurant they did not have my name. Luckily they took me anyway because I had the name on the reservation. AppointmentTrader owes me $75 and I can’t get anyone to reply, how do I claim my $75
Give the best answerPostpaid?
One of the reservations I put up for sale is notated “postpaid” whereas none of my others make any mention. What gives??
Give the best answer