Food is impeccable, service--not so much - Straight Wharf Restaurant Nantucket - Buy Reservations
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🙂 4/5 - Food is impeccable, service--not so much
By 👻 @CarTRVLR, 07/26/2022 3:00 am
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I have nothing but 'excellent' for the food, always has been fantastic (at least in the past 15-20 years, several times all season, I forget how long we've been coming), hoping it always will be. Usually do the front deck, which serves the bar menu but that's our favorite food anyway. HOWEVER, service through the years has been spotty. Sometimes great, other times there's just something that spoils the experience. We arrived, as is our custom (again, for the past 15-20 YEARS), around 5, to sit outside at our favorite table and people watch until they open at 5:30. This time we were prevented from doing so, by the hostess(?) who said 'it's how we do things'. Never mind that we were the only ones there-- and the only ones for about an hour (pro tip, go early, go weekday). When I pushed back (citing our long custom and the fact that we had done that a few weeks ago), she said, 'what do you want me to do?' Perhaps be a little accommodating? Perhaps THINK a bit? Look around and assess that it would not have hurt anyone, anything to let us sit at the table that we got 20 minutes later.... It's not an inexpensive meal, but sometimes everyone forgets who the customer is. This won't stop me from going again-- but I'm sure I'm not the only one who is subjected to Straight Wharf's lack of hospitality. Sooner or later, the attitude will catch up to SWR.
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