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Sugar Factory Miami Beach Tripadvisor Reviews
Latest Reviews On Tripadvisor
24 Reviews
0 Replys |
Sugar Factory or Chuckie Cheese - which is it ?
it wasn't the food that gave this a poor review, but, i would have gone to chucky cheese if i knew that there were going to be 80% toddlers' parties! It would make sense to put these parties of 12 + in the same general area so the kids could act like kids, but they foolishly spread them out so that the noise and screaming was deafening! This is not the way to have a sunday brunch. to start, walked in and the male who seated us was not pleasant at all - bad, bad attitude. left only one menu that had previously been left on the table. there are a ton of options to choose from, (good point regarding the food) but sharing a menu ???? the kids table of 16 had menus - hmmmmm. Food was ok, but hard to enjoy as the table next to us with one adult and 5 children was trying to con her way into getting free food. obviously, no dress code as the white "wife beater" t-shirts at the bar were the norm. food was ok but couldn't enjoy it due to the noise, the server was delightful, but they need to do some serious work if they want this Sugar Factory to make it!
Be the first to ReplyGreat concept. Poor location
This place is a nice concept in the wrong location. We were there on a weeknight and along with other customers had our car towed from a parking lot adjacent to the restaurant . The owners need to post their own personal sign on the door that parking in the adjacent lot is not for their restaurant. The service was terrible that night because the manager had not planned on the number of guests. We waited an hour just for someone to take our order and we had small children. It was awful. On the upside, the food was good, but we couldn't enjoy it with the car having been towed. I had been to the same franchise in Atlantic City, and the taste of the desert was not equal to the real chocolate of the deserts in AC. The outside of the establishment smelled like urine so you could not have enjoyed eating in the outside dining area.
Be the first to ReplyWhat a fun night
Had such a great time. My daughter wanted to come here with her college roommates to celebrate her birthday. I’m not a big sugar person, but as Dads know, it’s not about me. Ended up having a great time. The menu is so expansive it’s literally impossible to not find something you want. More importantly, the food was all good! Drinks great! Service was the icing on the cake- Yulia and her team were fantastic. There was no request she wasn’t excited to get done. Can’t wait to introduce the rest of the family to this fun place!
Be the first to ReplyTrash
Sugar factory sucked the foods took any hour it wasn't busy waiter was horrible and they automatically charge you a 20 percent tip. I was very over price small apple martini was 25 dollars. We were going for desserts and didn't we were so disappointed we skipped the dessert
Be the first to ReplyDisappointed...
I had a reservation made on 3-19-23 for a friend's birthday. We traveled from Texas and looked forward to great food and an even better experience. Walking in the lighting made the resturant look depressed. We looked over the menu and 3 of our party decided to go with the chicken and waffles (previously had them in Vegas at The Sugar Factory)... I needed a little time due to them not offering the wedge salad (I wanted a wedge and wings). Drinks were ordered and food was ordered. When the chicken and waffles were brought out WE WERE DISAPPOINTED that chicken strips was the chicken being served. 3 grown men wanted the real chicken as given in Vegas. And for $30+ a plate, not happy. While the guys were half way through thier meal, thier drinks finally arrived. Meanwhile I'm still waiting for my meal. The waitress smiled and let me kno mine meal would be coming soon. I asked for a soda and she told me all of the sodas "was flat". I smiled. She then went to the next table amd ran off a list of sodas they had. I laughed, because by now I'm really hungry and I have no food. A manager walks by and I ask if they have soda. He says yes we do. I explain that the waitress told me they were all flat. He had a shocked look on his face. He goes to make my drink but sends the waitress to tell me the drink was on the house. Time has went by. The guys are ALL finished eating. The waitress comes back and ask would I like anything while I wait. I smiled and said, yes my food please. She then asked me "What was it you had again". I calmly said "Nevermind, may I have the check". I paid $294 for 3 chicken strips and waffles plates and 3 drinks. If I ever come back to Miami, I will never come back to the Sugar Factory on Ocean drive.
Be the first to ReplySpend your money somewhere else. Terrible!
I took my kids to Sugar Factory because Indianapolis recently opened a location. It was the worst restaurant experience we have had in a long time! The fact that a 9, 14 and 17 year old also agreed, says a lot. The 20% automatic gratuity/service charge was annoying, but it got worse when our waiter explained that an additional 12 %- 15% tip is expected in cash! The food was terrible, absolutely no flavor and the fact that when someone bought an expensive dessert, they would turn the music up so loud that I couldn't hear what my children were saying to me. In addition to this being fairly new the inside already appeared to be falling apart. Decorations were missing from the walls and the 'Shop' was extremely underwhelming. I would suggest that if you are in Indy, don't waste your money or time at this location.
Be the first to ReplyWorst place I’ve ever eaten
I was beyond excited to try this restaurant in Atlantic City which is rather far form me so when I heard one opened inc cherry hill which is 10 minutes away I was sk excited to go. Me,my fiancé, and son went. We had a reservation which yku had to have or couldn’t eat. Mainly because the restaurant itself is as tiny as a pizza place. It maybe seats 25/30 tables tops. Very small and cramped. I got a non alcoholic bowl drink which cost me $37 for it to fizzle and have candy in it. I spent almost $100 on 3 drinks. My sons wouldn’t stop fixing and we spent the entire time cleaning it up. The food itself was so under par I was shocked. The colored burgers which I was dying to try tasted like playdoh. There was nothing special like some signature awesome meal except for the $150 gold burger which I bet doesn’t taste like it’s worth $150. Finally, the service was atrocious. Servers all split their tips at the end of the night (beware til is included on every single check no matter if it’s one or 20 people.) so you won’t be getting any good service because they simply don’t care because they know regardless of their performance, they are getting a tip. So be prepared to never see your waiter and be forever eating there. And above all I’ll never eat there again because in the tip comment it says the restaurant takes 3% of that mandatory included tip for their expenses!!! So it only do you get the money for the check but now you get part of the servers tip as well?! Never heard of slemthing so ridiculous in my life. It’s all hype. The entire place is centered around celebrity appearances and isn’t worth the time and especially not worth the money tk eat here. If you decide to chance it be prepared for sub par service as well as sub par food and experiences. Good luck.
Be the first to ReplyNot worth a trip...
Drinks were way overpriced but huge, and the food was not so good. If it was not for the Kardashian family, no one would care for this place!
Be the first to ReplyBrunch was cute Wild N Out Theme
We went for the brunch and purchased a Groupon first. The food was good and we stayed within budget. The Groupon didn’t include gratuity and we had to dine at $50 minimum. The atmosphere is cute and the music was hip hop which I loved. It’s right on the beach so no complaints
Be the first to ReplyOne And Done
We stopped in for dessert for my daughters birthday after dinner. There was 6 in our party and the table shared the giant banana split. I cant review the food at this place but the banana split was just average. Portions tend to be very large and its more of a touristy trap type of place in my opinion. I would opt out next time for a nice small cafe with a good selection of desserts rather than go here. I wont return and cant recommend.
Be the first to ReplyGood time!
Nice place, nice staff. Food was good and well presented and timely. They found a table for 8 quickly
Be the first to ReplyMust do atleast once
We has an early lunch reservation so it wasnt crowded. The inside was small but nice. Our waiter was cool and helpful. The specialty drinks were fun and snuck up on us. We'll come again but we dont plan on spending $200 for 2 ppl like we did this time. Good times though
Be the first to ReplyHorrible
Don't waste your money, nor time!! We made reservations for 6:30pm. Our server showed up 1/2 hr later. Got our food at 8:45pm, & never saw her again. Food quality is terrible & way overpriced! -This place sucks!!
Be the first to ReplyJust awful
We were there for a family event, my niece’s birthday. My sister took the back room and was very clear that nothing could have peanuts, due to a deadly allergy. The food was awful, the service was just as bad, but worse, they almost killed my daughter with their share incompetence as they served a salad with peanuts. My daughter wound up very I’ll vomiting and diarrhea… her throat swelled and she had difficulty breathing. Don’t walk from this place, run!
Be the first to ReplyOk food and service
The service and food were ok but beware, on top of the 20% gratuity they charge a state tax. A resort tax and another service tax so a bill of 100 can very quickly almost double for the fees/taxes charged. Also note if you are coming with a family, a drag show is just down the way. Fine by me but they do announce the start and are yelling vulgar things so maybe jusy earmuff the kids 🤣
Be the first to ReplyCirca 2015
Had a great birthday celebration. Large party. Huge serving sizes. Drinks were tasty. Would either eat or have a drink not both. Was pricey but we had that in mind.
Be the first to ReplyGood but could be better
I had been wanting to go to a sugar factory forever as I have heard great things about the one in my area of Tampa but had never been so when I saw this one while visiting Miami I made sure I set aside a night to go. We ordered the club sandwich while not bad the toast was rubbery and not freshly toasted. We also were ready to order dessert and they were out of 4 different things on the menu and no vanilla ice cream. I do not eat chocolate so that left strawberry which isn’t a favorite but my only option. We had the banana split which was good would have been much better with Vanilla ice cream. How does a dessert with only 4 flavors of ice cream ever run out. I will try again in my home town since it is highly recommended I however would not recommend this one.
Be the first to ReplySouth Beach Sugar factory bad experience
***BEWARE***First off Atmosphere was quite dated wasn’t what I expected to see because I was expecting to see a lot of modern designed interior To go with the whole theme. Fast forward The food I ordered taste as if it came out of the microwave the bread was rubbery Yet colorful my wife’s salmon salad wasn’t fresh and she complained to me about it and didn’t end up eating it . The milkshakes were good but the worst part of it was when the bill came.. 66.00 not including tip dollars for salmon salad with cup of hot tea and 143.00 for two 19 dollars milk shakes two sliders as two sliders at 25.00 each and a burger not including tip the extra 30.00 tip because they waiter said the other fees doesn’t include tip. Very unpleasant experience *** it wouldn’t had been so bad if the food was full of flavor and fresh but to spend around 250.00 Dollars on this service and food Quality is Ridiculous an overly priced
Be the first to Replypathetic
It was absolutely terrible! it took us 20 minutes to get a drink! The table who got sat next to us after us fully got their meal and drinks before us. The waiter never came back never checked on us. Drinks are mediocre at best. Not worth the $45 for a single drink do not recommend coming here ever! Super disappointed in everything!
Be the first to ReplyNot worth the price
The service is slow at this restaurant, even when the restaurant was empty. Slow to get service, slow to receive food- just slow for no reason. I do think this place is overrated. The price is definitely not worth it.
Be the first to ReplyCustomer Service Sucks
Tried to eat at this location but we were told by the hostess they require you to make reservation trough open table. The place was nearly empty with only three customers. As we started to walk away the Hostess decided to tell us they changed there mind we can take a seat. We still took our business else where. Sorry, another restaurant got our dollars.
Be the first to ReplyRIP-OFF PLACE, They ask u for more tip at the end.
Our bill was $230 for 3 burgers, 1 sandwich, 2 sodas, 1 drink without alcohol, 1 dessert
Charged us Resort fee, served soda in a plastic cup and asked for more tip.
Will never be back again
Miami dinner
The service was awesome! Food and drinks delicious. If you plan on going I suggest you make a reservation because we seen alot of people walking up being tyrned away because they were only taking reservations. I would definitely try again!
Be the first to ReplyDelicious
The food was quick and delicious! The drinks are amazing! The specialty milkshakes are so good and perfect for sharing! We had a great time at Sugar Factory Miami!
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