Sunset Beach Hotel Shelter Island Heights Yelp Reviews - Sunset Beach Hotel Shelter Island Heights - Trade Reservations
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Sunset Beach Hotel Shelter Island Heights Yelp Reviews
Latest Reviews On Yelp
10 Reviews
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So first almost all guys working there are super nice ! We
So first almost all guys working there are super nice ! We had same guy twice he was amazing ! Super friendly and he did amazing job 5 stars . But yesterday girl forgot make a drinks for us he did order and 40 min later we ask for check they push the drink on us saying they are comming the girl she gave them to us but how she throw them on table was soooo rude . Place cool to go to watch how people dress some not some they think is New Years party in summer , a lot older guys with money and of course young girls with boobies out running around this all old man ! Funny and scary what people will do for money . And trust me the old guys are really scary looking one . Good place to go on weekend to show Your dress . Music 5 stars , one of best music ! Forgot say drinks are just water ! Like a water
Be the first to ReplyThe staff really did their best to stay out of the way when
The staff really did their best to stay out of the way when needed, be in the way when wanted and pretty much get you anything you might need at a whim. Tesla & EV chargers available. Nate, was exemplary and truly made our experience super comfortable. The rooms were very relaxing and the decks are super spacious. It's was super nice to be able to walk to the beach for a dip, come back to the outdoor lounge area where the fire pits are for cocktails, and then head up to our room for a morning nap. Restaurants on Shelter Island are all 5-6 minutes away. At breakfast they have coffee and croissants at the Sunset Beach office where you check in, and Friday thru Monday mornings they have yoga on the beach. Sundays from 3pm til they close are Balaeric Sundays featuring DJs that rock it. Highly recommended for a relaxing, calming and very chilled beachy stay. The property is truly unique and the staff definitely added to that magic on our stay.
Be the first to ReplyFood and drinks were good.
Service was god awful...nobody checked in on us and we got rushed through our entire dinner. Wouldn't mind paying the expensive price if the service was great but it wasn't. Won't be going back. At a place like that the service needs to be top notch. Whoever is overseeing this needs to do something about it.
Be the first to ReplyWow. This hotel was disappointing beyond comprehension.
Wow. This hotel was disappointing beyond comprehension. Firstly, there's no phone number for the hotel. The voicemail has been full for days so it doesn't even ring. The desk is completely unmanned. We had a group stay and had no soap in the rooms, power outages, breakfast that was promised but didn't exist. Had some wet pasta for $40 which was as disappointing as the overall service. Save your money and go literally ANYWHERE ELSE. I would have communicated this to a staff member, if there actually was anyone working there.
Be the first to ReplyWhat to order? Well, you should subtract 8+ of the items
What to order? Well, you should subtract 8+ of the items and start from there. The food is above average but it's limited to start and even more so when they run out of the duck, branzino, chicken, clams, and more.Don't mistake this with the fact that this is a HOT spot where all patrons dress in their best beach chic, you feel like you're in a European beach paradise and the cocktails while expensive are strong and delicious. Worth the trek, but don't go at the end of a week. You might not have anything left to choose from. PS: be prepared to wait at least 15 minutes even if you're on time.
Be the first to ReplyMy husband and I set out for our long awaited get-away to
My husband and I set out for our long awaited get-away to Sunset Beach hotel, a place we have visited several times before. We had "confirmed" written reservations for a 2 day stay, beginning the Tuesday after Labor Day which were made 2 months in advance through their website. When we arrived, we were informed that the hotel was "closed" and they had no record of our reservation. They offered no recourse in spite of the fact that they were hosting a "private party" on the premises which obviously involved the facilities to remain open in order to accommodate the party goers. We were forced to find another hotel to spend the night. Upon returning home, I sent an email to the manager (Manolo Sorensen) who can apparently only be reached by email. They do not provide a phone number for their managers and the phone to the hotel is rarely answered. It's been a week and in spite of my numerous follow up efforts, Mr. Sorensen has not responded to my complaint nor offered any compromise for the waste of time, money and inconvenience caused by their inefficiencies or inconsideration. We would never have ventured to the hotel if they had simply contacted us prior to the date of arrival. If you're looking for a nice location with a lovely beach, suggest you look elsewhere, unless you are ok with being treated like you don't matter and can let disrespect and incompetence roll off your back (while paying exorbitant prices). The hotel obviously feels that their guests do not warrant any explanation or compensation for their mistakes and are only doing them a favor by allowing their reservations to be honored as stated. They need new management and a new attitude about customer service and customer satisfaction.
Be the first to ReplyA same day dinner reservation was made for Saturday, August
A same day dinner reservation was made for Saturday, August 10th at 6:30PM. This was an annual visit with a friend that I was looking forward to since the summer began. Our entire experience was a HUGE disappointment and I expressed my feelings to the female manager on duty, at approx. 7:00pm. Instead of satisfying the customer she was very defensive and had an answer for everything. I told her that I visit every year and she really didn't care. She basically told me to go elsewhere for dinner if I wasn't happy. Her attitude, along with the hostess (long brown hair) and the waitress in the "open seating" area were horrible. Complaints to the manager:1- As soon as we arrived (5:30PM) we went to the upstairs bar and I ordered a glass of Pinot Grigio, Italy. When I took a sip, I noticed something was wrong with it. There was no taste at ALL so I told the bartender. He asked if he could take a taste. He apologized because water had gotten into the bottle. He offered to open a new bottle and replaced the wine. You charge $17 for a TINY glass of wine and it tastes like water?? (BTW: THE MENU LISTS THE GLASS OF WINE AS $16....IT'S ONLY A $1.00, BUT IT'S THE POINT)...THE MANAGER SAYS "THESE THINGS HAPPEN, HE REPLACED THE WINE". It should NEVER happen. 2- 20 minutes prior to the reservation, I went downstairs to check in with the hostess. I asked if we were going to sit at a table upstairs. She said there wasn't anything available and that the only table available was in the front area in the sand. I said I made a reservation earlier this morning and she got annoyed and said very nasty, "People have made reservations weeks ago for those tables". So all dressed up in white and wearing heels, we proceeded to the table in the sand. As I went to sit down, I noticed that the chair was EXTREMELY DIRTY. To the point that I didn't want to sit down. I grabbed a napkin to place on the seat and the waiter saw that I was upset and I stated that I'm not happy and that I'm not spending $200 + to sit in the sand and on dirty furniture. He says "people spend more than that and they sit at those tables". A RUDE comment THAT WASN'T NECESSARY. BUT he did offer, as the hostess should have, another table inside but the wait was approx. 1 1/2 hours. So, we waited in the open seated area and ordered an appetizer (Ham & Brie) until our table was ready. The service was extremely slow for ONE sandwich. After waiting for approx.. 1/2 hour- 45 minutes, we asked where the food was and the server says, "they didn't bring it to you yet?", we said no. The server had an attitude the entire time like she didn't want to be there. They bring the sandwich and we said doesn't it come with fries? They checked with the chef and then brought the fries. Then we ordered shrimp cocktail. You would have thought they went out to catch the shrimp. It took so long to serve us. Just very bad service overall with everything. We constantly had to ask for water, another drink, etc. I TOLD THE MANAGER THAT EVERYONE HAS A NASTY ATTITUDE, ESPECIALLY THE HOSTESS, SHE SAYS THAT "SHE'S EXTREMELY BUSY".....Is that my problem? Don't work in that kind of atmosphere if you can't handle your job......I ALSO STATED THAT WHEN I MADE THE RESERVATION, THEY SHOULD HAVE TOLD ME THAT THE ONLY TABLES AVAILABLE WERE IN THE SAND. IF I WOULD HAVE KNOWN, I MAY HAVE CHOSEN TO GO TO ANOTHER RESTAURANT..SHE SAYS THAT THEY CAN'T TELL YOU THAT..REALLY?? I FIND THAT HARD TO BELIEVE.... YOU KNOW WHAT TABLES ARE RESERVED UPSTAIRS, RIGHT??...3- When we were handed the check for the appetizers, I asked for the manager so I could express my disappointment. Her response to my complaints shocked and annoyed me. I told her that because of the experience I didn't want to have dinner there and she told me that I am welcome to go elsewhere. While driving to the restaurant, a friend of a friend told us to go somewhere else for dinner because the Sunset Beach Hotel is overpriced and the service is not so good. I was disappointed to hear that because I always enjoyed it. My friend was disappointed as well. I will never go back again nor recommend it as I have for so long. AN EXPENSIVE RESTAURANT SHOULD HAVE EXCEPTIONAL SERVICE.
Be the first to ReplyA Nikki Beack wine on Shelter Island.
Kiki made us a special cocktail for our anniversary at the beautiful sunset beach! Ask for the "26", delicious, fresh ingredients and a refreshing craft cocktail. Eric was a friendly assistant to Kiki and of course, the setting was stunning.
Be the first to ReplyThis was the biggest let down of a hotel.
. they charge $730 a night. The room was dirty , furniture was all cracked and weathered, shower was broken, sliding door was not able to close completely, the bed was on four small pieces of wood and when I looked under there there was pink pellets (not sure what that was) the bathroom was so small you could hardly close the door. The walls had water damage (MOLD) the walls were never plastered really!! the deck hasn't been cleaned in who knows how long. We were supposed to stay 2 nights but we were so disgusted we left the following day. I did let them know all these things and told them I would not be charged for that second night and they didn't charge me. Really you have the whole winter to get your Hotel in order..
Be the first to ReplyGreat vacation spot, relaxed, good food, good service.
A bit expensive, but the rooms are spacious and clean, with private balconies. Breakfast basket with coffee, orange juice and pastries brought to your room in the morning.
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