Impeccable food absolutely wrecked by sloppy service execution - Sushi Nakazawa Washington - Buy Reservations
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Booked 1 times by Sushi Nakazawa Washington customers.
Ranked #37 in Washington's Best Restaurants.
🤢 2/5 - Impeccable food absolutely wrecked by sloppy service execution
By 👻 @Food E, 10/15/2023 3:00 am
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My wife and I have celebrated our Anniversary at Sushi Nakazawa every year for 4 years. I also frequent the place whenever good friends are in to town and I want to take them somewhere special. I have always given the Chefs, the wait staff, and the servers great praise. I want to be clear that while this is a pretty bad review, the food here has always been and continues to be amazing. I expect more as far as service goes though. We won't be headed here for our anniversary next year and that makes us pretty sad. 1. We have always been treated warmly upon entering the restaurant, someone asks to take our coat, they lead us to our seats, and often refer to my previous visits there. Its always well orchestrated and its a great introduction to the place. This time the stewardess was dismissive and hadn't looked into our reservation at all. (She didn't know we were there for our anniversary, didn't know we had been there before, etc). If I'm going to fill out a form to get a reservation you might want to read it before I get there. Worst of all she was in such a hurry to seat my wife that she didn't wait for her to put her feet on the foot rest under the sushi bar and crushed her foot. By far our interaction with the stewardess colors this review the most. It was a horrible introduction, we didn't feel welcome, and it was sloppy. I don't expect any of that when I spend near a thousand dollars on a dinner. 2. The service is usually impeccable. The waiters pay attention to your handedness, they remind you of the drinks and accompaniments you've had in the past. They apologize ahead of time if there isn't something in stock they know you love. They offer up suggestions based on your past orders The waiter was pretty good this time. They noticed our interest in Krug and offered up an interesting story about the family who makes it. However, they spilled champagne on my wife. They also weren't very helpful with the drink menu and just kinda kept pushing us toward their drink parings. Over all the waiter was a 3/5 because of the dink spill and trying to push pairings we weren't interested in.
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