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😍 5/5 - Fabulous hotel, extraordinary staff
By 👻 @Maria R, 04/03/2022 3:00 am
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I used to stay at the Basil Street Hotel back when I was younger. Unfortunately, that hotel closed over a decade ago, and I was looking for a new London base to make memories with my family. After doing extensive research, I decided on the Mandarin Oriental London. I am so happy that I made that choice.
First of all, when you arrive you are greeted by the kindest and funniest doormen in London, they really made our trip memorable. The staff at the Mandarin are what sets this hotel apart from the rest. Everyone is incredibly kind and helpful. Marco in the reception area checked us in. When we requested a specific extension cord for our room that the hotel was unable to provide, one was magically delivered to our room the next morning. It's a level of service that is unsurpassed, and such a pleasure to experience.
The hotel itself is fabulous. When you walk in you are immersed in a lovely floral bouquet, there are literally thousands of fresh flowers throughout the lobby and reception areas. The rooms are very nice and spacious by European standards. We had two connecting rooms that looked out over Knightsbridge, the views were fantastic. There was some street noise, but it was bearable and we did not have any trouble sleeping. The only thing I would mention to people booking this hotel is that if you like taking baths, you will want to request a room with a bathtub. We had two rooms and both had large marble showers, but no bathtub.
We tried several different meals off the room service menu and everything was delicious. I am now officially in withdrawal from their amazing french press coffee and green goddess smoothies. I really do believe there is no lovelier spot to enjoy breakfast than the dinning room overlooking Hyde Park (which serves as the dinner by Heston Blumenthal restaurant at night). Absolutely majestic, panoramic views of the park.
Our family also really enjoyed the beautiful swimming pool in the lower level of the spa. Most days we had the pool entirely to ourselves. I never had the chance to try out the spa, but it looked very peaceful and relaxing.
If you are looking for a gorgeous, centrally located hotel in London where you will be treated like gold, I can not recommend this hotel highly enough. The attention to detail and the kindness of the entire staff really make the Mandarin Oriental London shine. Needless to say, we will be back.
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