Disturbing Experience - The Brown Palace Hotel and Spa, Autograph Collection Denver - Trade Reservations
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Ranked #21 in Denver's Best Hotels.
Ranked #23 in Denver's Best Hotels.
🤮 1/5 - Disturbing Experience
By 👻 @Tye B, 04/03/2024 3:00 am
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Where do I even start with the disaster that is the Brown Palace. I saw the article from Westword that several employees were laid off. However, I've wanted to stay here since I was a kid so I gave it a shot anyways. Let's just say it's painfully clear there are no bellman and it showed in the quality of the arrival experience. But genuinely that was just the tip of the iceberg. When we arrived there was mold in the shower, I couldn't even go to the bathroom wihthout feeling dirty. Additionally, the hvac was not functional so at this point we returned to the lobby to discuss the matter with the front desk. The people that were working at the front desk were very friendly and apologetic (probably the only positive experience we had at the hotel). However, they said there was not much they could do. I asked to speak with the gm, who I now retroactively know is Jana Smith and they said she was unavailable, but they gave me her card. I don't know how you can fire that many people, have this many issues with the room and not be present. It's frankly both unethical and unprofessional. We saw several homeless people roaming around the hotel and some even entered inside. Is this a hotel or a slum?! I couldn't find a single employee who works in security on the premises. The Brown Palace was an all around terrible experience and did not live up to my expectations. Jana Smith and the rest of the leadership team should be ashamed of themselves for allowing the hotel to be in state that it is.
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