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London's Best Restaurants that are most frequently booked by customers of THE CHANCERY London
🤮 1/5 - Unethical business approach
By 👻 @D H, 04/05/2017 3:00 am
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I came across this place on the Gourmet Society card and decided to book as it stated that it offered 25% off the full bill if you dine with the Gourmet Society card.
I booked about 6-7 day in advance so they had plenty of time to assess the reservation. On the day of the actual reservation I received a phone call from someone at the restaurant who stated that they are not part of the Gourmet Society and that they are in conversation with them to see why they are on their web site! He asked for my full name and card number so he could come back to me and tell me if it would be possible to use the discount. I thought that this was a bit strange and asked him why he needs to know my card number to tell me if I could use it. He said ‘We are not member of the Gourmet Society, you see’!!!!
They were clearly listed on their web site. I guess that presents good advertisement for them given the fact that I only learnt of this place through the Gourmet Society web site.
AT about 2:00 pm on the day of my 6:30 pm reservation I received a voice mail from the so called owner of the restaurant to advise that he has now spoken with Gourmet Society and can confirm that they are not part of the scheme and as such would not be able to honour the discount. He was awfully sorry! Could I just give them a call to confirm that I still wanted to go or should they cancel the booking!
It is not about the discount in itself but more about their shady business practices. It is not about the client’s fault that their dodgy establishment is on the Gourmet Society web site and they should have honoured the offer or at least propose something else! Given their dubious business model and the plethora of lovely restaurants in the City I would suggest that you cut your losses and head to the Bleeding Heart near Farringdon or the Rivington Grill in Shoreditch. I have no idea why would anyone want to dine in a place that applies such unethical business approach.
Apropos, they are still on the Gourmet Society site at this very moment.
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