Truly disappointing - The Clocktower New York - Buy Reservations
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🤢 2/5 - Truly disappointing
By 👻 @David M, 01/16/2023 3:00 am
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We arrived here on Saturday 14th January for a birthday celebration. We were right on time and made to wait in the elevator lobby area on a bench for 10/15 mins whilst our tables previous occupants finished their deserts. This should have been a warning in itself at how incredibly slow the service was. We love to chat, but we also like a personable and attentive server. We were both surprised that this restaurant had a Michelin star. I’ve had similar quality food for much better value and with much better service elsewhere. I’m unsure if they were understaffed this evening, but it seemed like they had a lot of people running around not doing a whole lot whilst only two waiters actually served. The service itself left a bitter taste in our mouths after the meal as we waited at least 15 mins from receiving the bill to actually paying when we had an early flight home the next day. I could hear that other tables had already voiced there disappointment, so didn’t feel the need to add to what was already a spiralling downfall of an evening for the waiting staff. To say we are sadly disappointed is an understatement.
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