Mixed bag from Excellent to Average - The Devonshire Arms at Beeley Matlock - Trade Reservations
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Matlock's Best Hotels that are most frequently booked by customers of The Devonshire Arms at Beeley Matlock
🙂 4/5 - Mixed bag from Excellent to Average
By 👻 @TimSuffolk, 04/01/2024 3:00 am
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We booked a three night Easter break to include breakfast and £37 each towards dinner. We arrived early and made the most of the excellent location from where we did circular walks every day. The welcome was warm and the room was clean and well appointed but with a rather mish mash decor. A bonus was the adjacent car parking space. Dinners were excellent as were the breakfasts and we enjoyed all of the beers and wines on offer. Not cheap but not too expensive either. The ingredients were well selected and we enjoyed relaxed meals. Our biggest let downs that it took until the last morning for our dog to be offered the advertised breakfast part of the £15 a day charge to take home and also the attitude of the staff when we asked for a table to enjoy lunch and drinks. There was a sign on the entrance door saying no tables available without prior reservation however I would not expect this to be the case in a hotel . We were told we would have to sit outside. I showed my displeasure and pointed out I have stayed all over the world and always been able to eat and drink on the premises and especially when spending £400 a day/night. Eventually we were told we could sit in the Malt area and we sat there for two hours without anyone sitting on two adjacent tables. This was clearly ridiculous and I wrote to the hotel and complained and explained the refusal spoiled our day and we received no response. On the next two days the staff who were all very pleasant made an effort to allow us to have drinks and clearly stated when the next guests with reservations would arrive. This was a big improvement. I have to wonder if there was a staff shortage… This was not our first stay at a Devonshire hotel and I will ask careful questions before I book again.
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