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The Dorchester London Tripadvisor Reviews
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30 Reviews
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Elegent service
My partner was looking online on where to take me for an Afternoon Tea as a surprise treat for my birthday and Dorchester Hotel came on top and there’s a lot of review mention this server Anuar and we were lucky enough to get him as our server and it’s true enough he’s not the best, he’s truly is the greatest. Arrived at the lobby and was guided to the Promenade where Afternoon tea is served, it’s a gorgeous opulent promenade, it’s just beautiful with amazing flower arrangements. Greeted by lovely hostess, was offered to keep our jackets to cloakroom and tag was given promptly a few moment after we were seated. Was greeted elegantly by Anuar and menu were explained well and he definitely know what he’s talking about and he knows champagne offerings in the Afternoon tea service very well and we decided to follow his suggestion with Laurent Perrier Rose Afternoon tea package. Sandwiches was served shortly, duck egg was my favourite, the Dragon Well tea (was delicious) as suggested by Anuar was served just before scones and pastries were brought to the table but we loves the earl grey flavoured ice cream sorbet palette cleanser. Scones were devine, love the apricot jam but i’m sorry your pastries is just boring and tasteless …… and where’s the chocolate ……. is it too expensive ……. Candle lit birthday cake was presented and I was surprised and delighted. Was thinking to rate the afternoon tea 4 stars because of the pastries but Anuar saves the day, he’s confident, elegant, stylish. We noticed that whatever he did, he just attracted attention from everyone in the room. He’s intelligent too, he can talked about anything, he’s like the Wikipedia, can talk about Bloomberg, forex, stock market, Cornish or Devon way scones, Taylor Swift, John F Kennedy, he’s so smart, a waiter who not only read The Economist, Fortune magazine but also Billboard and MTV. Thank you the Dorchester for a memorable Afternoon tea and Anuar is just irreplaceable, he’s one of a kind, you won’t find someone like this everyday and keep up the good work.
Be the first to ReplyDecent afternoon tea but could use improvement
We visited The Dorchester for a vegan afternoon tea in April 2024. The setting was lovely but the food and service were a mixed bag. The staff were extremely friendly but our teapot was placed on a serving table to the side so that only the server could reach it and our tea cups rarely re-filled. We weren't offered the chance to change our tea selection until we asked and our tea was cold for most of the service. We had an appointment two hours after our sitting and the pace of food delivery was so varied and slow we had to ask them to hurry up. As a result we had large gaps in our service, followed by a rushed end. We tried several vegan afternoon tea options during our time in London and The Dorchester offered the best savory sandwiches of the bunch but their dessert was very bad. Overall, we preferred our tea experience at Brown's over the Dorchester.
Be the first to ReplyA splendid landmark is even better.
I returned to The Dorchester after a five year absence and have concluded that this is the most beautiful hotel in London and one of the best in the world. The staff beginning with Madeleine at the front desk and Jeremy Dawson, the front office manager (who personally greeted me), could not have been more welcoming and accommodating. I was initially placed in a large executive room that had literally just been beautifully redecorated but it was terribly overheated due to under-functioning AC system. The very conscientious Madeleine offered me two upgrade options: a newly redecorated two room suite or a smaller deluxe Hyde Park view room with a door that opened unto a small balcony. I chose the latter and it was perfect for me: easy to cool off with the door open and exquisitely fitted out. (The bedding remains peerless.) It is rare to be someplace where literally everything a guest sees is beautiful but The Dorchester is such a place. Every one of the public spaces from glorious Promenade to the upper floor hallways to the elevator itself reward an aesthete's eye. I can think of no other hotel that deploys colors and pattern so well, bright in its public spaces, pastels in its bedrooms. My every interaction with the staff from the housemaids on up was friendly and gracious. I was made to feel very welcome indeed. I know of no better hotel in London. If you can afford it, it is worth every pound.
Be the first to ReplyOur First Visit But Not The Last
Wow, where do we start to explain our Dorchester experience. This was our first visit to the hotel the purpose was for afternoon tea. When we arrived at the hotel the entrance into the Promenade was a real wow. The welcome was very personal. We were seated in comfortable seating the table was impeccable set. We were described as VIP guests and that is how we felt throughout the afternoon. The afternoon tea and ambience was excellent fresh sandwiches, scones and cakes served with endless fresh pots of fine tea. We are normal people but appreciate being spoilt and that was the case at The Dorchester. Too many staff names to remember all so pristine in their appearance with charm and professionalism to match. Taylor the Promenade manager was very efficient making regular visits to our table to check everything was to our liking. A memorable day at The Dorchester, one that will be repeated in the near future.
Be the first to ReplyWasted money
Afternoon tea, it was a lot and pay too little, we will not return. Completely everyday food at a far too high price, no atmosphere like the other big good ones, we'd rather go to the Ritz. Looked like a construction site with a bad self-image, don't understand why people bother to go here.
Be the first to ReplyDorchester event joy
Went to a charity event at The Dorchester and got exactly what we expected. The event ran beautifully and the food was incredible. The staff were a blur as they ran the well rehearsed plan to serve and feed an event room full of people. It was superb. The day was a sensational experience and we loved every minute.
Be the first to ReplyRed carpet treatment
Customer red carpet treatment at its best. The food, service and atmosphere was amazing The hotel looks incredible since they started the refurbishment, it was my wife's birthday, she was treated so well, polite staff, wishing her a happy birthday with a cake at the end of the meal. It was a once in a lifetime, the lady playing the piano added to the wow factor Thank you
Be the first to ReplyA slice of heaven in London
Stayed at the Dorchester for a work event and loved every minute. Great location.. The newly renovated rooms make you feel like you are at home. The service is top notch. Bed was so comfortable. The hotel was very clean and loved the smell fo roses when walking into the lobby. I look forward to returning in the future.
Be the first to ReplyLuxury vibes
Every time I'm in London, tea time at the Dorchester is a must. A luxurious atmosphere reigns there, the piano to accompany our tea which is always fabulous whatever the season. The English service makes you feel really privileged! The hotel is so beautiful that visiting it is already an attraction to do. I would come back as always when I am in London. Xoxo 😘
Be the first to ReplyFantastic as always, brilliant weekend
It’s been a couple of years since we last stayed at The Dorchester, but it felt like yesterday as soon as we walked through the doors. The hotel itself has undergone major renovations since we last visited, but it is still The Dorchester! Literally everything has had a makeover and it looks amazing. We visited this time to kick off a milestone celebration, and once we were helped through the door, we were met by Michelle at reception who very kindly showed us to our room, which was lovely. I can’t name every person who helped us, but everyone was so nice and helpful. I’ve said this before in other reviews, but I always feel it’s the people who work at a hotel that make the stay special, and literally, from the moment the doormen greet you, until you leave, every single person is there to make you feel welcome, and nothing is a problem. Dinner in The Grill and breakfast in The Promenade were amazing. The Vesper Bar is still the place to be for drinks, but honestly, you could spend forever at the hotel. Alas, our one night ended all too quickly, but we will be back and won’t leave it so long next time. Thank you everyone for making our weekend special, and for all the extra touches that were very thoughtfully put in place for us G & C
Be the first to ReplyWhat has happened to The Dorchester Afternoon Tea?
Valentines Afternoon Tea at The Dorchester was simply awful and at £232 ... absolute daylight robbery! I have had Afternoon tea on 5 occasions (£55-65 pp) and i assume the increased price was for the single rose given to the lady? Firstly the sandwiches: there are 6 finger sandwiches each and when you ask for more (after sitting waiting for an hour) they arrive half hour later with a paltry plate of 6 sandwiches so you can fight with your Valentine over which 3 sandwiches you get!!!! The scones were acceptable but a tad dry and the tiny pot of clotted cream for two to share was unacceptable. Please take my advice.... when 2 customers come for Afternoon Tea at £232: ... do NOT sit them down and offer their first serving an hour later ... do NOT wait for them to ask for more sandwiches...try offering them instead ... once you do bring sandwiches, do NOT give them 1 portion to halve between them ... do NOT give 4 small scones with 1 tiny pot of clotted cream. I do NOT recommend anyone to visit The Dorchester for Afternoon Tea anymore. The refurbishments may have improved the surroundings but the level of service and quality/quantity of the Afternoon Tea has very much decreased.
Be the first to ReplyAfternoon Tea in the Promenade - great chef, poor experience.
Certainly one of the more expensive afternoon tea's in London, and the quality of the food matches the prices. There is no question that this is high class work from the Dorchester kitchens. Honestly, I suspect the challenge is that when you expect the best, and don't quite get that, the result is disappointment. I also think the seating is not great, as we were sat at a quartered sofa in the central section - which unfortunately faced us looking at the till, and tow exit doors. The staff we polite but ...while you never want too much service, but better too much than having to constantly try and grab their attention. By the time we left I was simply fed up with bending my neck and trying to grab someones attention. The room at 2pm felt more like the Institute of Directors, with international business people in conversation over coffee, and the Promenade living up to its name with a procession of other business people passing by our table to go to a meeting in a room just off the far end of the room. All the more frustrating to then watch one particular member of staff literally run across the room to serve a business man he obviously knows well - and ignore us again in transit. So while the food is quality no doubt. It is just not the place I would recommend for a couple coming into town from the country, looking for an exceptional experience of afternoon tea. May be it is just not the place for folk who see £90 a head for afternoon tea as an indicator of a life event to be remembered.
Be the first to ReplyFABULOUS DORCHESTER
A return visit meeting friends for lunch at The Grill, followed by drinks in the newly renovated Promenade My friends are Dorchester regulars and are well known with all the Grill staff Made to feel very welcome, just the best food paired with informal but attentive, friendly service Exquisite lunch, everything is truly 5* Fabulous surroundings just add to the Dorchester experience After lunch, we were taken to a lovely table to continue with post lunch drinks and savour the wonderful ambience of the promenade, listening to the excellent pianist Thank you to everyone for looking after us all so well and making our Dorchester visit simply FABULOUS.
Be the first to ReplyAlmost perfect
Although we received a fairly good welcome, some other Hotels in this area offer their guests a Welcome Drink when arriving, but other than that our stay was pleasant, Restaurant and Bar Staff were also very friendly and helpful. We may be back some other time.
Be the first to Reply3 venues in one day!
Cocktails in the Artists Bar, lunch in 'The Grill' and post lunch drinks in the Vesper Bar. All three venue renovations absolutely beautiful! This is The Dorchester at it's VERY best. Wonderful atmosphere, extremely good customer service and a day surrounded by amazing luxury! Exquisite cocktails, excellent food and venues amongst the best social places in London. My wife and I have stayed at The Dorchester many times in years gone by, always loved the hotel and the history. This was in the days when Ted was the Head Doorman. An amazing guy who knew just about everything about the hotel and who he hadn't met weren't worth knowing! Since then with travel abroad and covid, this was out first visit to this wonderful hotel for sometime. We were not disappointed and as a result of this visit we are planning a further visit to stay in the spring. The Dorchester always felt like home years ago....and it still does. Once all the rooms and suites are also renovated it will once again confirm it's place as one of the worlds finest hotels!
Be the first to ReplyPost renovation - didn't think it was possible, but beautifully renovated without losing character
The beautifully renovated Dorchester Hotel lobby & Promenade - does not disappoint (although the official website photos don't do it justice). Thought yet another renovation of a 5 star historic hotel, where they strip it of all charm and character for a generic modernist feel. Not here. Thank goodness!! The main staples - beautiful flower arrangements, central table and three row arrangement are intact, but subtlely lifted with slighter brighter pinker hues from the jade/green tone. The floors - beautifully carpeted, although with some marble sections in between (ladies - watch out!! can get a bit slippery). Service - same - impeccable, but, newer uniforms - like the cream jackets for men, the navy for women. Still the cozy feel. The menu has changed. They no longer offer the combined English Breakfast with juice, coffee, etc. The muesli bircher has also sadly changed (used to be the best - this one is a bit simpler, although still smooth, and comes with fresh berries).
Be the first to ReplyWonderful weekend stay (birthday + anniversary)
We had a wonderful stay for two nights, and the experience was perfect from beginning to end. This was a special birthday / anniversary and the staff took care to make sure that everything was perfect. We got surprise champagne for the birthday, and then chocolate covered strawberries for the anniversary. The staff was accommodating of our late checkout request, and all in all this was an experience we will always remember. Thank you to the staff for making this so special for us, and to Alex Lee and his team in particular for the arrangements. This was our first visit, but we will be returning to the Dorchester in the future for any special occasion that calls for celebration.
Be the first to ReplyAfternoon Tea for 2
I had the most magical and delightful afternoon tea. What an amazing experience. What wonderful top class service and this really was something I will never forget. Especially the team who looked after me …. Elise, Sophie & Maria Thank you very much.
Be the first to ReplyLunch
Great experience. I was invited to lunch by a literary agent and l enjoyed one of the best lunches I’ve had in a while. The ethos of this beautiful place and it's staff unchanged by time. From the arrival, to the staff in the Grill room, is what makes this hotel special. The food, was outstanding. A perfect lunch, thank you so much. I look forward to next time
Be the first to ReplyAfternoon Tea
Another lovely expierence in The Orchid Room. Attentive service and friendly staff from start to finish. We had the afternoon tea with the non alcoholic drink which was really enjoyable and refreshing. Wonderful fresh sandwiches and scones. We had to take the cakes away as simply couldnt finish them all.
Be the first to ReplyAfternoon Tea - wonderful
8 of us (3 generations) had afternoon tea for my daughters 16th birthday. What a wonderful afternoon and evening! Everything was amazing from champagne and tea (try the vanilla!) to the food and ambience. Megan (our waitress was lovely and really made it all that much better). Pianist also superb (we had to stop ourselves singing!) and the lady who greeted us at inception helped make it all perfect. Couldn’t recommend more strongly as a treat.
Be the first to ReplyAfternoon Tea for birthday @ Orchid room
We travelled all the way to this hotel to celebrate my daughter's 30th birthday and when we arrived, we were greeted with friendly staff and were escorted to our table. There was selection of different blends of tea on the menu. We tried some blends of tea along with the scones, variety of sandwiches and pastries. We were given a full description of each item and what it contained. Everything was very tasty. The room was extremely clean with a lot of decor. The ambience was very good and relaxed.
Be the first to ReplyJust Royal Ascot Afternoon Tea @ ORCHID ROOM, (not a stay at the hotel(.
I've been wanting to have Afternoon Tea at The Dorchester Hotel for a good while. The reputation of the Afternoon Tea at this famous London hotel precedes it. This is one of those institutions that I don't think you can just walk into. You need to make a reservation well ahead of time, so I made sure I booked it online; (a very simple procedure I might add). I was so excited to tick it off my bucket list of things-to-do in London! 👏🏼 At The Dorchester, Afternoon Tea 'happens' at Orchid Room. The Orchid Room is a breathtakingly beautiful restaurant! 😍 It was classically and ornately decorated, with a very regal and sophisticated flair to it; (refer to my posted pictures of the interior). I read that it was inspired by Josiah Wedgwood's 'Jasper' Fine China shade of Pastel Blue. Orchid Room is truly an incredible sight to behold, what with those pastel colours and pretty floral arrangements! They seem to have a resident Pianist who played some of the latest hits; so, so cool! 🎹 I was slightly late for my booking, so I called to inform them, and they were very understanding and pleasant about it. Upon arrival, I was seated and served by KEVIN. Impeccably dressed Kevin was awesome; so polite and professional. Orchid Room has 3 sets/kinds of Afternoon Tea, (based on the menu presented to me). There's the 'English Sparkling Wine Afternoon Tea', 'Royal Ascot Afternoon Tea' and 'Vegan Afternoon Tea', priced accordingly of course. For the Teas and other Beverages, they had 5 Exclusive Tea Blends, 2 Speciality Seasonal Teas, 2 Rare & Limited Teas, 3 Black Teas, 4 Flavoured Black Teas, 4 Green Teas, 3 Flavoured Green Teas, 1 Oolong Tea, 1 White Tea, 1 Flavoured White Tea, 5 Caffeine Free Infusions and 10 Coffees. I went for the ROYAL ASCOT AFTERNOON TEA, with its 'Selection of Homemade Finger Sandwiches on Artisan Bread', 'Selection of Pastries', 'A Choice of their Specially Selected Grand and Rare Teas', plus 'A Seasonal Pre-Dessert'. There were 5 Savoury Sandwiches including CRUSHED EGGS WITH HAFOD CHEDDAR CHEESE, MAYONNAISE AND CHOPPED CHIVES ON WHITE BREAD and BLACK ANGUS PASTRAMI WITH HERTFORDSHIRE WATERCRESS, RED ONION MARMALADE AND GRAIN MUSTARD MAYONNAISE ON WHOLEMEAL BREAD and MALDON CURE SMOKED SALMON WITH DORSET WASABI MAYONNAISE AND LEMON BALM ON MALTED GRAIN BREAD and BABY CUCUMBER WITH DICED APPLE AND MINT CREAM CHEESE ON BROWN BREAD and NORFOLK ROASTED CHICKEN WITH MUSTARD MAYONNAISE, ROSEMARY AND ONION STUFFING ON BASIL BREAD. For the Pastries, they had TRADITIONAL BRITISH BATTENBERG (Almond Sponge with a Layer of Rose Jam), ELDERFLOWER AND YUZU TART (Lemon Confit and Yuzu Curd with an Elderfower Mousse), STRAWBERRY AND VANILLA CHOIX (Light Cream Cheese Mousse and Strawberry Compote with Vanilla Cream) and CHOCOLATE AND BANANA (Salted Caramel and Crunchy Pecan with Milk Chocolate Cream). For the 'customary' Scones, (that come with most Afternoon Teas), they had WARM RAISIN AND PLAIN SCONES, SERVED WITH EARL GREY TEA JELLY, HOMEMADE STRAWBERRY JAM AND CORNISH CLOTTED CREAM FROM CRAIG'S FARM DAIRY IN DORSET. I have no idea who Craig is, and what his farm is all about! 🤔 A SEASONAL PRE-DESSERT (from The Pastry Chef) was served. Can't remember what it was called. For my tea, I picked the VANILLA FLAVOURED BLACK TEA- "Whole Sri-Lankan Vanilla Pods and Natural Vanilla Extract are used to infuse Orange Pekoe Ceylon, creating a deliciously creamy and delicate tea". My Afternoon Tea was served with a complimentary glass of WILD IDOL NON-ALCOHOLIC CHAMPAGNE. Wild Idol is a Premium Brand of Alcohol-Free Sparkling Champagne alternative(s). In all honesty, I was a bit disappointed in the Afternoon Tea at Orchid Room! ☹️ Though all the Sandwiches and Pastries tasted very nice, I expected soooooooo much more from an establishment as posh and upscale as a 'Tea Room' in the one and only Dorchester Hotel! When I read the menu, I was super excited because everything, (most notably the Sandwiches) were described so appealingly. They sounded so rich and decadent, yet every single item I ate fell short of what I expected. The Norfolk Roasted Chicken Sandwich was nothing more than a glorified Coronation Chicken Sandwich. The Maldon Cure Smoked Salmon Sandwich tasted like a regular Smoked Salmon and Cream Cheese Sandwich. The Black Angus Pastrami Sandwich was just a plain Roast Beef Sandwich. The Crushed Eggs with Hafod Cheddar Cheese was a simple Egg Salad Sandwich as far as I was concerned! 🙄 All the Sandwiches and Pastries tasted very, very ordinary to me; nothing special, nothing to write home about! I also thought they were stingy with the Scones. At least 2 of each should have been served, as opposed to one. The Cornish Clotted Cream and Jam that accompanied the Scones were delicious; so fresh and 'authentic-tasting'. Needless to say, all the Afternoon Tea 'accoutrements' looked amazing, (as you can see from my posted photos). The 'faux' Champagne was okay, but not really my style. What I really enjoyed was the Seasonal Pre-Dessert. It was unusual tasting, yet very cool and refreshing to the palette. So to sum it all up, I'd say I had a 'mediocre' experience at Orchid Room in The Dorchester. Service here is splendid, with every member of the hotel's staff- from the Butlers at the main entrance, to the Door Men, to a lady at the reception to Kevin (of course), were fantastic; so poised and well-mannered. I also found the price of my Royal Ascot Afternoon Tea to be reasonable for a city as expensive as London. It was £95, plus a service charge of 15%, (or 14.25). Don't forget, this is one of London's swankiest 5 star hotels with rooms that average about £1,000 to £2,000 per night. I won't and can't go so far as to say that I won't return to Orchid Room for Afternoon Tea, but I think it's safe to say that I'd rather try some other 'High Tea Experience'; perhaps at another high-end hotel. This Afternoon Tea just didn't have that 'Wow' factor. Nothing blew me away whatsoever. Honestly, I've had more impressive Afternoon Teas in Dubai, in much lower rated, less extravagant hotels than The Dorchester. Nevertheless, I enjoyed what I had at the Orchid Room, and Ioved 'perceiving' the gorgeous ambiance of this spectacular, visually stunning restaurant. I'd like to say a big thank you to KEVIN for his exemplary service. A nice Afternoon Tea at London's Dorchester Hotel, just.......'nice'.
Be the first to ReplyMixed level of food service
Well we experienced two levels of food service at The Dorchester Hotel. We had afternoon cream tea and served champagne first. Shortly afterwards we received a plate of sandwiches, which when we finished we had to ask if we can place our tea order. The pots of teas arrived at the same time as the scones, cream and homemade strawberry jam. This was followed with some fancy and delicate cakes, which we could eat, as we was full. So the waiter boxed them up for us. However when we received the bill, there was a 15% service charge, so we asked the waiter to remove it. But he asked why, as his manager would question him. I explained that we shouldn't have to ask for our pots of tea, but the waiter said that they don't normally take the tea order until the sandwiches are served. However I pointed out that other tables the pots of tea where delivered with the sandwiches. Finally the waiter seems annoyed and didn't have the courtesy to say goodbye. The breakfast service was on a different level and something you expect from a luxury 5 star hotel. I had poached eggs and the waiter asked how I would like them cooked - soft, medium or hard. With the pastries bowl, he suggested trying the charcoal raspberry crossiant as it was his favourite. It was so lovely and truly unforgettable tasty. I even asked if I could take a charcoal raspberry crossiant with me.... The waiter couldnt do enough for us and completely different level of service to the previous day afternoon cream tea. Without the experience of the afternoon cream tea service, I would of rated it 5/5
Be the first to ReplyAmazing Birthday Stay
Had the most amazing stay to celebrate my 50th birthday. We were joined by friends who also stayed through and we all said it was the most amazing stay in London that all of us have had and we have been fortunate enough to stay in some amazing places. Everything about The Dorchester is truly spectacular. Rooms are beautifully decorated, the hotel throughout is classic but not stuffy. The service is incredible at every single stage, from reception, to waiting staff and bar staff. Staff just seem to anticipate what you need and nothing is a problem and they will do their best to accommodate in any way they can. I think this is what really elevates this hotel for me is the exceptional staff. They truly made my celebration one to remember, all the little touches such as our room had balloons and a cake as well as a gift of a scarf, all of which made my experience a memory which I will always cherish. The hotel is also very centrally located so easy access to everywhere we needed to go, but we didn't venture out much as just enjoyed the hotel and all it had to offer. You can visit the spa facilities at the sister hotel 45 Park Lane which were truly beautiful and luxurious. All in all a truly fabulous experience that everyone should try at least once in their lifetime.
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