We had high hopes for this place after reading recent Yelp - The Exchange Restaurant Los Angeles - Buy Reservations
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🤮 1/5 - We had high hopes for this place after reading recent Yelp
By 👻 @Jonathan H., 04/20/2022 3:00 am
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We had high hopes for this place after reading recent Yelp reviews and hearing from coworkers, but we were extremely disappointed with our recent visit. I booked a lunch reservation for 7 for a quick work lunch with my team. When we got there, there was no host to seat us or confirm our reservation. We were just standing around awkwardly waiting for someone to come by. When we were finally seated, it was apparent that the table was not ready for 7 at all (i.e. missing chairs, table settings, etc.) despite having called far in advance to make a reservation. There was only one server who was acting as host, waiter, and busser for the entire place. The service was painfully slow and disorganized. There also appeared to be just one cook in the kitchen as well, which was strange to me. We only had an hour for lunch and everything that could've possibly went wrong happened: our orders took longer than expected, other parties who arrived after us somehow got their food first, our orders were wrong, the server couldn't remember who ordered what, etc. the list goes on. Halfway through the lunch rush they decided to bring out another server who was incredibly rude/condescending and didn't seem to be helping out at all. All would have been fine if the food had been amazing but it was truly lackluster and not worth the wait. I ordered the lamb pita and honestly have had better pita sandwiches at the falafel place down the street. They must have changed their chef because the food that was served was not reflective of the pictures at all. The hummus and pita appetizer was actually pretty decent, but definitely not worth the headache or hassle of dining in here. Hard pass.
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