We were so excited to snag a reservation at 745pm at The - The Grey Savannah - Buy Reservations
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🤮 1/5 - We were so excited to snag a reservation at 745pm at The
By 👻 @Uyen D., 03/20/2023 3:00 am
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We were so excited to snag a reservation at 745pm at The Grey during our Savannah visit.The restaurant is absolutely beautiful and rich in history. Their bar really makes a statement and illuminates the entire room. Gorgeous.We read previous reviews regarding their service and were a little skeptical of how the night was going to go.Immediately we were sat and our server introduced herself. 5-10 minutes later another server attends to our table and stated that they were helping our original server and took our order. The drinks and appetizers came out promptly (~15 minutes). By then it was ~815-830pm. Around 915pm, our entrees were nowhere to be found. Our original server avoids our table, no eye contact and almost zero service recovery. Around 920pm, she drops off spiced pecans and tells us "the kitchen is a little backed up tonight". Our entrees finally showed up at 935pm. Over an hour and half for food and no explanation. By then we weren't even hungry.I have worked as a server for several years and can tell when they are not honest. A group that was behind us without a reservation sat at the bar (sat about 30 mins after us) and got food before we did. The table next to us sat at 9pm and had their appetizers / entrees by the time we finished our entrees at 945pm. It was sad the server couldn't even be honest about the situation, no manager to have service recovery and just.. disappointing. It's shocking for a James beard award winner when they can't even get their workflow and service down. It's clear from other reviews, we were not the only ones who experienced terrible service.The food was good, but not good enough to sit there for 2.5 hours.
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