Awful service - The Hart Lounge London - Buy Reservations
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🤮 1/5 - Awful service
By 👻 @Vanessa A, 11/26/2023 3:00 am
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I went to Hart Lounge last night with 3 friends for drinks and shisha. We ordered the shisha and waited about 30mins before asking one of the waitresses where it was. The waitress then proceeded to tell us that the shisha is not coming and that the shisha is now ‘closed’. This was to our surprise because why weren’t we told this sooner? We then spoke to a different waiter. He managed to sort it out and get us some shisha. We then ordered a second round of drinks. They eventually brought over 2 out of the 4 drinks. We then asked where the remaining 2 drinks were and were told they were coming. We asked multiple waitresses but the drinks never came. When it came to settling the bill, the order was far from correct. They didn’t just try to charge us for the 2 drinks that never came, but they also added 6 more drinks! The waitress stated she and other waitresses, brought our drinks over multiple times and that we drank them… this was all lies. We ended up disputing the bill and had to argue with the waitresses. It got to a point where we suggested they check the CCTV footage. (Whether or not they did or not is unknown and unlikely). In the end a different waiter (or manager, I am not sure of his position) agreed to amend the bill so that we paid for only what we received. I drove an hour to visit Hart Lounge and left very disappointed. Awful service.
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