Praises to an excellent staff, but an awful receptionist - The Henry Las Vegas - Buy Reservations
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😍 5/5 - Praises to an excellent staff, but an awful receptionist
By 👻 @sylvialammy, 11/21/2022 3:00 am
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The best staff in The Henry got to be Toti! Not only is he friendly and approachable, he listens to customers’ needs and is very willingly to help and accommodate customer’s needs. We were here after 11am, so the breakfast menu was over. Since I need oatmeal daily for controlling my cholesterol, I was upset and disappointed when the breakfast was no longer served after an hour wait; we got there at 10:15am. But when my husband asked Toti if we could still order oatmeal, he was willing to check with the kitchen (mentioning that they usually have spare portions), instead of turning us down right away. He came back with the lovely news that we could still order oatmeal. I was elated! That made my day! I told Toti that he has just saved my life. He probably thought I was exaggerating but I wasn’t coz my cholesterol is so high that I can get into unexpected health issues any time. So I have no choice but to use oatmeal everyday to control my cholesterol. My husband was super thankful to him too because of Toti’s gesture of kindness and going that extra mile for us. The receptionist at the front (sorting out bookings and taking customers to tables) needs some improvement on her work, however. We saw easily 5-8 empty tables while she was telling each customer that the waiting time would be at least 1 hour. We were one of them. Obviously, not much has been done to make sure that the empty tables are utilized by waiting customers. I asked her how long they keep a table for each reservation; she said 15 min. This obviously is not true coz there was not one empty table, but easily 8 at any time. Nobody has called those on the waiting list to come, after the so-called 15-min wait (for the original booking) is over. Somebody is just allowing those tables to remain empty until the crowd disappeared (by telling everyone about an 1-hour wait). I feel bad for the restaurant for losing so much biz because of some intentional or unintelligent way of “managing” reservations. I am sure the management of The Henry will soon find out something is off and identify a better way to utilize the empty tables for their turnover, and offer them to the eagerly waiting customers… every morning.
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