Waiting for concierge service for over 24 hrs and nothing - The Kitchen Orlando - Buy Reservations
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The Kitchen Orlando Reviews from The Last Year
I expected better than I got.
I brought my wife to the acoustic brunch for our anniversary and was very disappointed. The service was good at the beginning but fell off at the end waiting forever to get a check. The food was buffet style and mediocre at best. Canned corned beef hash, really? With a high-end restaurant and resort I would have expected better. Grits were gooey, fruit was not great, and music was piped in with occasional live stints. Hard to hear over all the noise of the buffet. For $60, I would have expected much more. I won't return.
Best breakfast at the Universal Orlando hotels. Pricy, but worth it!
The breakfast buffet is now $32/person, slightly steeper than previous reviews have cited. This figure definitely seems expensive at first glance. However, the variety, quality, and service make the experience well worth it. The food was maintained at an ideal temperature and adequately replenished. The lineup is stacked with fruits, French toast, pancakes, waffles, biscuits and gravy, breakfast meats, omelet stations, and more! I'm more of a protein- and-carb-oriented eater, so I went for sausages, scrambled eggs, biscuits, gravy, and especially pancakes. I love love loved the pancake station. I had an absolute blast shoveling the whipped cream and strawberries onto a tall stack. I ate so much here that I didn't even need lunch. You won't find a more complete breakfast at any of the other premiere and preferred hotels, so if breakfast is a major factor for your vacation, highly consider Hard Rock.
Brilliant food
After contemplating average food at the parks we decided to go to eat at our hotel restaurant. Amazing server who changed the tv channels so we can watch the football. Food great and brilliant service
Breakfast buffet 👍
First time eating here and not to disappointed. $29 per person for breakfast had me. Little worried but they had a large selection of food. They not only had pancakes and waffles ready to go they had a waffle and pancake made to order station for those who like unique toppings and fresh food. Server Marie was very attentive and polite, she made enough talk to not intrude on our meal. She was great!!
Over the top
Everything the Kitchen does seems to be over the top in the best way possible. We’ve eaten here a few times for snacks / dessert, but this year we made a point to try their buffet breakfast. The selection is outstanding! I had eggs Benedict, and my husband had a customized omelette. You could easily fill up on the cooked to order items like blueberry / chocolate waffles and pancakes (all included in the buffet price), but the self serve items were delicious and plentiful as well. Huge #UOfistbump to Darren our server, who set us up with to go coffee before we hit the pool. And another #UOfistbump to Max at the omelette station who made a killer eggs Benedict while chatting with me and just being as friendly as someone possibly can be. We’ve been to Universal 4 times now and we won’t make the mistake of missing this breakfast on any future trips.
Best breakfast of the trip
Fantastic breakfast buffet. Max at the omelet station made a perfect omelet. Darren the server was great. We wish we had come here sooner in the vacation. I don't know what they did that made the sausage gravy that good but I need to know.
Super tasty! Wish I knew about it sooner!
I wish we had visited the kitchens more than what we had. We booked for breakfast on out day at check out at hard rock. It was so so good. Food completely unlimited. The omelette bar was smashing. Fresh Omelettes and waffles made in front of you fresh coffee. the staff were attentive. I just wish I had visited sooner!
A Little Taste of Heaven
The sad part is we didn't discover this wonderful restaurant until the day before we were to leave. It started off with a wonderful breakfast. Our Server, Zainab, was remarkable! She was very kind and professional. The food was excellent. It was so good we came back the next morning and requested we be seated in her section. Hard Rock is blessed to have her. That evening we had dinner there. Chef Jeffery Hileman and his team were amazing!!!!!!! He prepared us a "off the menu dinner item." He prepared us beef Chateaubriand. I have never had such a wonderful dish. It was the perfect temperature. The perfect tenderness and above all else the perfect taste. Chef Jeffery even served the dish to us personally which was totally unexpected. Hard Rock is fortunate to have him. I know we should only be discussing the food but Customer Service is still a big thing to me. Do yourself a favor and drop by and eat at The Kitchen. It is not just "Hotel Food." It is quality food with kind and professional people.
Disappointing and poor customer service
I ate here a few years ago and it was lovely and as we were staying at the Hard Rock Hotel I suggested we spend an evening here. It was very disappointing. Our server was ok but being asked when only halfway through our main course if we wanted dessert was not welcomed and we felt very hurried. My first choice of main was not available but the server did not know this on ordering so had to return later to tell us and another option had to be chosen. Apparently there was a magician moving around the room but he never appeared at our table but I notice he and, what appeared to be another member of staff were talking loudly and for a very long time at a table behind ours. Our mains were brought up by another member of staff with hardly a word or smile, the food was ok, nothing special. When we left the restaurant the two girls at the desk didn't acknowledge us. At the prices charged some effort should be put into giving a better customer experience. I'd love to stay at the Hard Rock Hotel again but will not revisit this restaurant.
Great breakfast
Good Breakfast buffet. There are tons of choices, and fresh cooked omlettes and eggs benny. Inside and outside seats. Even though we were there later in the AM (Long live Halloween Horror Nights) everything was still fresh. Attentive servers
Orlando's Best Restaurants that are most frequently booked by customers of The Kitchen Orlando
Ranked #1 in Orlando's Best Restaurants.
Waiting for concierge service for over 24 hrs and nothing
By 👻 @CommandingLimit12, 05/13/2024 10:18 pm
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I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
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Answer from 🎱 @PerceptiveWash44 (05/14/2024 6:37 pm)
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Good Afternoon. It looks like you have requested a name transfer for Carbone NY. Unfortunately, this is one of the restaurants that is almost impossible to do name changes for. They don’t accept phone calls so they are difficult to change the reservations that were booked online.
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