Entertainment good but customer service is missing! - The Mayfair Supper Club Las Vegas - Buy Reservations
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🙂 4/5 - Entertainment good but customer service is missing!
By 👻 @Kari-LynnH, 01/25/2024 3:00 am
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I booked our reservation 51 days ago. Our table was fantastic, our drinks were fantastic, entertainment was fantastic BUT…., right after dinner they forgot about us. Our reservation was from 7-9. Dinner only took until about 8. Just after 9 a man came up and said..,”your time is up..,we need this table!” He was very cold! The thing is we spent almost $500 on dinner for the two of us, and would have liked to order more drinks about 45 mins prior to the “your time is up!” I told this to the man that told us he needed our table but he clearly didn’t care. My advice would be to go up to a table 30 mins or 15 mins even before the time is up and “kindly” explain to your “guests” that the table is needed at a certain time. You could actually thank your guests for coming in at this point and ask if there is anything more that you could get them. You could even go as far as saying, “this table is booked, “however” if you would like to have a nightcap in our lounge you are welcome to that space. I own a business and if my staff dismissed my customers in such a cold fashion they would no longer work for me. Such a wonderful night ended in an ice bath from an unprofessional, cold individual that clearly doesn’t understand the value of customer satisfaction. The entertainment and food was great but one employee basically kicking us out, killed the vibe AND there were other empty tables around us. If someone had checked on us 45 mins prior..; they could have made and easy extra couple hundred bucks plus a tip. This opportunity was missed. Just think if every table was treated this way how much extra revenue that would equate to at the end of a week, month or year. Very disappointed in the way our lovely evening came to a cold halt! This also reflects on The Bellagio. As guests of the hotel we will consider other accommodations based on how the venues within, treat their guests. This gentleman kicking people out really could use a lesson in finesse! If the entertainment wasn’t so fabulous I would have scratched 2 more stars. This employee TOTALLY KILLED THE VIBE! Some responsibility goes to the staff that never returned to our table after we finished our meal. So instead of carrying on my evening into the casino; gambling and enjoying the rest of our evening; we are in our room writing a review and going to sleep. So disappointed!!!
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