Disappointed and lesson learnt - The Palm Court London - Buy Reservations
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🤮 1/5 - Disappointed and lesson learnt
By 👻 @18bells, 09/19/2020 3:00 am
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On arrival greeted by a pleasant member of staff who presented the hotel as offering high standards but thats where it ended.
We were presented the option of two tables - happy with the first. I took the seat positioned between a partition and the table that became difficult to slide my leg around the other side as the table support was like a giant egg cup filling much of the space under the table therefore making it impossible to easily slide a leg on the other side. We had to adjust the position of the table and that was not easy without making to much attention for our surroundings. Was comfortable another member of staff asked if we were happy with our table or would we like to move to a different one. By that point i was in the seat and wanting to avoid another performance.
We were instructed via the placement of a card to scan a barcode using our phones to view the menu.
After a long wait we were unsure of the options available to us because we had a “experience for two” gift voucher. We were told the voucher covered a glass of champagne or something - at times it was difficult to understand partly because the staff wore masks for their own protection and others.
At this point we noticed two members of staff appeared to be multi tasking the whole afternoon tea experience.
With consideration to covid19 and minimisIng exposure I was quite disappointed to see at one point the waiter explaining the various sandwiches and pastries to one table whilst holding another customers servings in his other hand close to customer. Ive never seen this type of multi serving and made it feel unappealing.
We ordered one herbal tea pot and one English breakfast pot. We were provided with one tea strainer to share between two different teas and had to ask for sugar of which arrived immediately from the near by table that had not been cleared from a previous customer. The teapots are quit heavy and the lid on one did not close correctly due to the quality hinge - one become slightly nervous pouring with the lid open.
Our serving of sandwiches and pastries arrived. The two rows of 4 fingers sandwiches were compactly and inconsistent filled. Usually the crusts are cut off but not here its random. The egg and crest sandwich barely had egg and the second round of sandwiches the sandwich was more of a crest sandwich with a thin spread of egg paste. The second round of sandwiches had the surprise of a reddish colour bread - not sure why we did not have the first time. In general the sandwiches were unappealing and limited in creativity for “afternoon tea”.
The four scones were small in size and hidden inside a cotton roped bag. We were given small servings of a strawberry & apricot jam with limited clotted & custard cream. The quality of the jams and cream were bland in comparison to what one can buy from a local supermarket. We asked for a second clotted cream that ended up being dry and unappetising.
The “fine pastries” had a “end of the day” feel to them. Therefore missed any experience of fresh cream.
Our champagne glasses were half full and unexpectedly the waiter topped them up with a completely different drink to the original. Mixing drinks maybe amusing for some and probably unacceptable to others - faulty towers came to mind!
I requested a second pot of English breakfast tea that arrived fairly quickly. I was offered a clean cup but happy to continue with the same. The waiter poured the fresh pot into my cup but it was transparent hot water. The waiter suggested to leave it for a minute to brew. I was not sure if I was expected to drink the unbrewed hot water in the cup - I just managed to catch the attention of the waiter leaving suggesting the cup needs to changed. The waiter returned with a clean cup and immediately poured the tea. Noticing how clear the second attempt the waiter in a doubting tone suggested the tea was now “perfect”.
There appeared to be a sticker on the floor suggesting a one way system yet hotel guests seemed to ignore such arrangement.
Halfway through what should have been a relaxing afternoon tea experience a customer seated herself on a table near to ours and appeared to need much visual attention to staff and customers. It became apparent she was known customer and wanted to hug the staff but thankfully staff managed to step back. Once provided with a drink the customer was constantly on her phone and frequently walked from her table along the corridor, along the bar area and circled close to ours. Her presence became irritating and disrespectful by her behaviour and lack of consideration of talking on her phone in surroundings that should have been relaxing and COVID safe. Personally customers should be informed phone calls are not permitted in the area and to minimise movement around seated areas to maintain a covid safe environment for all.
Our experience in general was disappointing. It appeared two members of staff were responsible for hosting afternoon tea and had to multi task every task. Customers have expectations and no fault of the staff the hotel did not provide that on our visit.
In comparison to other afternoon tea experiences (reviewed) our visit today was easily bottom of the table for afternoon tea venues.
*** Be aware some photos found on this venue reviewed by others are not associated to this venue! I do believe the square plates and those with appealing sandwich rolls were from the Ritz - take note two hotels in the same road and both use the the title “Palm Court”. Dont get mixed up!!!
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