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The Peninsula Beverly Hills Tripadvisor Reviews
Latest Reviews On Tripadvisor
18 Reviews
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Another Flawless Stay in Every Way
SERVICE: Everyone from the valet parking, doormen, front desk staff, Living Room afternoon tea staff, Belvedere restaurant host and hostess and wait staff, and Housekeeping performed their jobs flawlessly, efficient, polite, welcoming, professional and well trained. They all contributed to my stay being such a pleasure. Various staff remembered my name, which is so nice, and amazing considering how many guest they have come stay every day of the year. General Manager Mr. Offer Nissenbaum, makes the hotel the superb luxurious establishment that it is. He keeps an eye on everything, if he catches anything not to his liking or high standards, he corrects it immediately. He keeps things running smoothly, and thanks to him and how he treats people, the people he hires frequently stay working at Peninsula for years. He is gracious kindness itself to his guests, and each time I have come to stay, he has taken the time out of a very busy day to say hello during check in, and even gave me a complimentary upgrade to a beautiful suite. Now THAT is how every Hotel Manager should treat their repeat guests if they can! SUITE: Beautifully appointed, spotlessly clean, very comfortable. Lots of windows to let in the light, sofa, tables, chairs, desk, cleverly concealed mini bar, television directly across from the bed so it is easy to watch and you don't get a neck ache from having to turn your head; in essence, everything you might want. The bedroom had an excellent mattress, great soundproofing, and well thought out crown molding valances for the black out curtains, so there is no light leakage. Closet and dresser space was good, and there were plenty of hangers. Bathroom - all of the usual good smelling amenities, strong water flow at the shower, big mirrors, excellent lighting, plenty of absorbent towels; and a heated seat, automatic lid lifting combined toilet/bidet that was wonderful in the luxury of it! They remembered the things I like to eat, and along with a fresh fruit bowl (loved the firm, fresh green grapes!) also provided a complimentary amenity of chips & salsa, which was so thoughtful. Housekeeping was right on time for the morning service and evening turndown. Very nice, impeccably clean and tidy, everything was well maintained. This takes effort and care and the ongoing investment of capital to keep rooms in such great condition. Again, this is what makes Peninsula Beverly hills such a great place to stay. They don't let their standards slip - not even in challenging economic times or when hiring and keeping capable, responsible, reliable staff seems so hard to do for most other hotels and restaurants. FOOD: Love the ironed white linen tablecloths, well spaced tables and upholstered banquette seating, and big wall of windows that lets in the light. Nicely sound proofed - it was never noisy, which makes it so welcoming and relaxing to dine there. Every single thing I had, from bagels & smoked salmon at breakfast, to the kitchen making the most delicious whipped cream ever for my specialty coffee ( 2/3 cup steamed milk, 1/3 cup coffee, and a huge side of whipped cream to keep spooning into the coffee with every sip); to dinner where the chicken was perfectly cooked, and the al dente pasta was delicious. My friends both loved their meals as well. Worth every penny, with attentive service. Afternoon tea with warm from the oven scones was also delicious and the china is so beautiful; and the harp music so soothing and charming. CONCLUSION: Best Hotel in Beverly Hills, hands down. Highly recommend, and will return. Looking forward to my next stay!
Be the first to ReplyThe Peninsula Beverly Hills
Those who are looking for a hotel that goes above and beyond, The Peninsula Beverly Hills is the perfect choice. From the minute we walked into the door, the hotel was 5-star in every single aspect. The rooms are beautiful and handy, from the digital tablet that controls all the settings for your room, the printer under the desk, the radio and television, to the continually replenished plate of fresh tangerines on the table, the floral curtain design, and the unique monogrammed pillows that you get to keep. They are spacious and light, thanks to their floor to ceiling windows. The location is convenient, walking distance to Rodeo Dr and other main streets and shops in Beverly Hills. Not to mention that the hotel offers free drop-offs within Beverly Hills, in either their iconic Rolls-Royce Phantom, Cadillacs or BMW limousines, a fantastic way of getting around! The rooftop area is ideal, and you mustn’t miss out on visiting it during your stay. Due to the size of the hotel, it being smaller than the others in Beverly Hills, The Peninsula feels more exclusive, is less busy and it enables the staff to pay more attention to individual guests. The pool, rooftop, gym and spa are all top-notch facilities. The staff are excellent, the building is beautiful, clean and well maintained, the food at breakfast is all one can ask for and the garden and lobby are full of divine, fragrant flowers. Of all the places to stay in central Beverly Hills, nothing comes close to The Peninsula standard, the epitome of luxury. Final Scores: Location - 10 Cleanliness - 10 Comfort - 9 Facilities - 10 Staff - 10 Value for Money - 10 Total - 10/10
Be the first to ReplyNot a good experience
Did not make me feel at home. Hard work at this hotel. Will not go again. Meats could be better there roof restaurant was poor service. There have no real lobby. On the other hand reception was good, there was no problem with the bill. But not a good experience, especially for the price
Be the first to Replyvery satisfied !!!
I was at the Peninsula last February, it's a wonderful hotel, worthy of expectations. The staff were friendly and always available. Ther's nothing that i can remember that created a problem ,everything was perfect . I hope to come back soon!!! highly recommended
Be the first to ReplyTired and Dated
Having stayed a few times at The Peninsula in Hong Kong, I had high expectations of this property. Unfortunately, I was sorely disappointed. The property feels old, not in an elegant, classy way, but in a tired, dated way. I have seen Marriott Courtyard with nicer showers. In addition, the handle bar in my bathtub had dirty smudges: attached are pictures of its conditions before and after I wiped it with tissue. There was no in-room coffee machine, so you have to wait 35 minutes for your room-service delivery. There was also no visible option to pre-order breakfast for delivery at set time in the morning. The services were also disappointing. When we asked the concierge for a place for a quiet business dinner, he directed us to the loud and crowded lounge: we backed out immediately and found the rooftop lounge which he attempted to dissuade us from going. As my colleague said: “I just don’t see what we are paying for!”
Be the first to ReplyWhat a great experience!
This could be the perfect hotel. The rooms are spacious, the public spaces are spacious, the food is great, and the service is attentive. Not to mention a great location! There's no other place close to this in Los Angeles. Within minutes of arriving at the hotel, all staff know your name.
Be the first to ReplyOutstanding service and lovely rooms.
Outstanding service and lovely rooms. We thoroughly enjoyed our stay. The staff got to know us right away and catered to our every need. The rooms were large and comfortable, nice choice of down or down alternative pillows, fluffy bed. Room service was really tasty; so much so that it was tempting to order every day. The location is convenient to get around. Rooftop pool was heated and poolside service was very nice. We ended up accidently leaving dresses in the closet, and they shipped everything to us. Would love to return.
Be the first to ReplyNot really a 5 star hotel
Unfortunately the hotel isn't really a five star. I booked a two night stay at the hotel for our family. Several issues were forthcoming - - the lobby area had a very tacky display of raffle Christmas items, it looked like something from a car boot sale and was really unpleasant. The large polar bear was nice but didn't fit with the other rubbish on display. - the front desk lady is rather hot and cold in that one day she will appear warm and friendly and another day indifferent/ unpleasant. - On arrival no water in the room, children left without water, had to take Evian from the drinks fridge at 8USD for a bottle, I have no issues paying for what is needed, but I think common courtesy would be to include some complimentary water bottles on arrival. - Two desserts were placed for the children, which is a nice thought but.. has anyone at the hotel tasted them? The worst tasting desserts I have ever come across, has the hotel no pastry chef at all? Would it be better not to bother? Especially when it's not really free if you then have to spend 8USD for a bottle of water after. Front desk staff informed that the hotel do not provide water on check in. We subsequently stayed at L'Ermitage, totally different (positive) experience, water in room on arrival along with a complimentary basket of fruits and everything was very modern and nice. - The monogrammed pillow case idea is a good one but frankly is this the best the hotel can come up with for a concept to appeal to its guests? - the whole hotel is a bit dated, the pool is in need of renovation, the hot tub was out or order and had been covered by a patch of artificial grass, I was informed cabanas and loungers were at a cost. The whole thing seemed a rather unfortunate joke, charging people for a 3 star hotel quality pool with no working hot tub. - The front of hotel is like a shopping centre, full of random people coming in to go to the bar or restaurant, hotel guests are made to feel secondary, it was like we were window dressing. - water temp in the shower was not satisfactory. Bathrooms esp showers need updating. - on the plus side the beds were comfortable and the room reasonably nice. Overall it was a disappointing experience at The Peninsula. It certainly isn't at a five star level, it has the feel of a hotel that has been left for years with no renovation or refurbishment. I booked the hotel in the hope of using their hot tub but wasn't informed that this was out of order. It was particularly upsetting to see this was the case. I would never have booked had I known that was the case. Should they not make it clear to guests that this is the case?
Be the first to ReplyEarning Each Star
I have been coming to the Peninsula Beverly Hills for years now. They truly care about your comfort and needs. They offer an intimate, comfortable and home like feel no matter who you are. Luxury and high quality service abounds everywhere. Other luxury hotels I have visited sometimes feel cold and uninviting but the PBH goes beyond what is expected. Just one example, I walked in from a hours long trip from the Central California coast. My car was quit dirty and I asked where I could get it washed. The response, we will take care of it for you. Wow! They earn their five stars every day with each and every person who comes through their door.
Be the first to ReplyCustomer focus?
I have stayed at this lovely hotel on numerous occasions over the past 2 decades. It is situated in a perfect location a 10/15 minute walk to rodeo drive. Rooms are beautiful and very comfortable. Their reservations agent Cristina is superb and a few other members of their staff. However, I felt a measure of indifference forthcoming from their front desk and concierge. There used to be a more inviting personalized warmth to their front office staff. Maybe there has been a change in top management that has led to this diminished customer focus. I think hotels in this $1,000 a night league should be very cognizant of falling into the inverse relationship trap where rates keep going up whilst customer service declines. I didn’t particularly care for the lack of attention to detail in the penchat service.
Be the first to Reply5+ star hotel
I went to LA last week with my adult (not a teen) granddaughter. The hotel was PERFECT for us. Lovely accommodation, great housekeeping services, delicious breakfasts, a nice lounge for a pre-dinner drink. And, the location was perfect. We did lots of walking from there — rodeo drive, wonderful restaurants, etc. A bonus for us, because it was rainy, was the opportunity to use their valet parking service to take us to and/or pick us up in locations within Beverly Hills. Oh, I almost forgot to mention their concierge service was great too. We had a car/driver for a day and it was wonderful.
Be the first to ReplyContinues to offer magic
Enjoyed a long weekend celebrating my mother’s birthday. Concierge and reception teams were on point, recalling our names and details of our itinerary upon each encounter. The entire team runs a very tight ship yet exudes hospitality. They were very gracious with a late check out for me on day of departure. There’s frankly nothing about this property that isn’t perfect. It’s a place we’ve been visiting for almost a decade and is firmly and joyously embedded in our memories of LA. Truly a world class hotel - one of the very best.
Be the first to ReplyAmazing experience!
This is a special place. The service in the hotel is incredible. The staff couldn’t do more to accommodate you. I ordered room service to be delivered at a particular time the next morning and to the minute my door bell rang with my meal cooked perfect. Every detail is covered including the personally monogrammed pillows on the bed when you arrive to the room. Of course the location is perfect as well. This is truly a first class hotel!!
Be the first to ReplyExceptional wonderful perfect
We stayed at the Peninsula Beverly Hills for our honeymoon and 40th birthday and it was absolutely wonderful - even before we arrived all of the staff were amazing from the concierge team booking all of our restaurants and roof top bars (special shout out to Heike who was amazing) to all the special touches pre-arranged for our room (huge thanks to Angelee and Rebecca for this). It far exceeded our expectations and everyone was so friendly, welcoming and accommodating and we cannot recommend the hotel enough and are looking forward to returning soon. Thank you Rebecca, Angelee and Heike.
Be the first to ReplyOne of the area's top hotels but lacks certain amenities I really wanted at a top luxury property
I stayed here about 5 years ago and the hotel is as good as i recall. I was upgraded to a suite through Amex Platinum and I recommend rooms here with good light; the bungalows are in the garden area and are dark, which is where I stayed last time. The gym is as good as it needs to be, pool is very good (and was heated well enough that I swam there each night even though it was in the 50's and raining; and the jacuzzi next to it is really super on nights like that!). The suite was very nice and functional, and the hotel is easy to get in and out of. I never waited for an elevator which is an advantage of a hotel that has only several levels of rooms. Dinner at the Belvedere was excellent and the pastry chef is top notch; this has always been strong at this hotel. Breakfast was also excellent although I was perturbed at the lack of pastries aside from muffins and croissants; i was hoping for a nice danish or cake. You can get print newspapers delivered to your room, something that has become a special thing to mention. There are a few things here that I don't particularly like that made me walk across the street to check out the Waldorf Astoria as an alternative. They could use a bathing suit dryer in the spa area near the pool. You have to walk around the hotel with a wet bathing suit after using the pool or jacuzzi and get it to dry in your room. I wound up leaving my bathing suit in my room because there was no way to get it dry for the trip home. There is no steam room in the spa; I don't like dry saunas and the one they have there is not really hot anyway. I was told that they used to have a steam room but had piping problems. I guess they just chose not to fix or relocate it but after several years it would be good to figure it out and fix this. The Waldorf has a steam room by the way. Their gym and pool area are comparable with killer views from the roof which has a good bistro up there. Room faucets spray water but not like a normal faucet; in the spa they are fine, so I guess they just want to save money in guest rooms. It's annoying when you want to brush your teeth and things like that. I also don't like the bathroom amenities with these caps you have to open with a sharp point and the metal packaging makes them heavy and hard to squeeze. The Peninsula chain has a history of being a top-level luxury hotel and at least the bathing suit spinner ought to be there. Top hotels have those and they shouldn't cut corners like these. The location here is convenient for Ubers and you are in the heart of Beverly Hills. The hotel compares well against the top hotels such as the Beverly Hills Hotel, the Montage and Bel-Air, but it has some rough edges lacking certain amenities that I really want when I travel, and it's not a slam-dunk favorite. I'd probably want to check out the Four Seasons Wilshire on my next visit.
Be the first to ReplyAnother amazing and flawless stay
The Peninsula really pulled out all the stops for my husband’s birthday weekend — definitely trying to make up for our underwhelming stay in Sept 2021. But the monogrammed pillows and eye masks for us and embroidered blankets for our dog, Dram, might take the cake — and that doesn't even include the actual cake. Plus the bedroom at 61 F was bliss for the me (even as I had to raise it to 65 F to make everyone else happy). This was a pretty close to perfect stay. The lovely GM even met us and reserved a table for us one night at the crowded bar. This was the first time we stayed in the Superior Suite 301 (usually we’d been in the next door Superior Suite 302). The living room was a bit smaller, but we still had plenty of space and it’s otherwise similarly appointed. It’s a very comfortable suite. The balcony had morning sun rather than afternoon sun, but the view was definitely better. The only things wanting were the lack of an enclosed toilet room in the bathroom and no powder bathroom otherwise. We still prefer the Superior Suites to the more costly — but smaller, more crowded, and with less natural light — Villa King Suites. Room service breakfast was always timely and hot. Service throughout the entire stay was always warm and enthusiastic. The concierge team wasn’t able to get us into n/naka, but thankfully my friend was able to get that almost impossible booking for us. The concierge team did let us use the house Rolls for our dinners at both n/naka and CUT. The team also was great about our almost 2 yr Ridgeback puppy (all 100 lbs of him). They had treats, dog food, blankets, bowls, and everything we could have asked for waiting for us. This stay absolutely restored our faith in the Pen. We can’t wait to get back.
Be the first to ReplyOLD SCHOOL ELEGANCE
The service at the Peninsula is perfect in every way. From the Valet/doormen to the front desk all are exceptional. It may be the best Concierge team I have experienced. They are truly remarkable. The dining venues were also all great. The location is perfectly situated. Treat Yourself! We had a great stay
Be the first to ReplyA Grand Tinseltown Oasis.
Nestled among lush gardens, centerfold to Beverly Hills, is the grand Peninsula Hotel Beverly Hills. At a prestigious zip code, located at the nexus of Wilshire & South Santa Monica boulevards, it is a hop-skip-and-jump from the holy grail of spending, Rodeo Drive and the Hollywood hotspots are also a short jaunt away. Clothed in a classic chateau-styled architecture, the lobby greeted me with marble tiled floors, gilded chandeliers and sparkling floral arrangements. The Peninsula's meandering pathways are lined with pansies, lemon and palm trees giving off an aura of a garden oasis. Service is impeccable, guests are treated like royalty and as a kicker, the hotel provides a free Rolls Royce drop-off service.......some of that royal treatment. The Peninsula property is all dressed up with 195 rooms, including 28 suites and 18 'wow' private villas. My stylish Beverly suite was super spacious and smartly appointed in a chic European style with elegant furnishings and a canopy bed. The room was warm and bright with honey-toned wood millwork and garden-print fabrics that provided an outdoorsy effect. The living room was superb and I felt like a President sitting at the writers desk. The star amenity, however, were the French windows that opened up on to a private patio and sported stunning views of the city. The bathroom was also elegantly outfitted with marble and a separate soaker tun and shower and bath robes that felt like a mink coat. The Peninsula is home to a sumptuous venue of restaurants. The Roof Garden provides California cuisine offering light bites by the pool. I loved the corn beef hash and shrimp avocado lettuce wrap. The Living Room provides Afternoon Tea in an range of flavors along with sweets and finger sandwiches. This is a serious affair and wildly popular. The Belvedere is the hotel's answer to fine dining in a European Brasserie format and features a beautiful courtyard terrace. As I flew over the menu, I selected the Dover Sole (fantastic), couldn't resist the Peach Melba Creme Brulee (love those peaches) and I washed things down with a 'Sin of St. Tropez' cocktail (it was pretty sinful). The rooftop pool is one of the smartest in the city with sweeping city views, lounge chairs that feel like beds, technology inspired private cabanas, a jacuzzi and, of course, the Rooftop Garden eatery. To keep fit , there is a well equipped fitness center, even Peleton Bikes. The Peninsula Spa is a hub of wellness promoting it's innovative 24K gold programs....more of that royal treatment. If you yearn for a luxury drenched hotel, embellished with a floral vibe in and out, fine food fare, rooftop oasis and spa, and overall treated royally.............then try the ................The Peninsula Beverly Hills.........A Grand Tinseltown Oasis.
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