Terrible customer service. - The Principal Madrid Hotel - Trade Reservations
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- Any Room Type
- Any Executive Room
- Executive Room (19 Sqm Twin Or King Bluetooth Sound System Wifi)
- Any Superior Room
- Premium Room (21 Sqm City View Twin Or King Wifi Nespresso)
- Superior Room (23 Sqm City View Twin Or King Wifi Nespresso Jet)
- Superior Room (20 24sqm King Or Twin Bds Shower With Jets City)
- Any Deluxe Room
- Deluxe Room (25 Sqm City View Wifi Ac Nespresso High Ceiling 4g)
- Deluxe City Views (22 28sqm Kind Or Twin Beds Gran Via Views)
- Grand Deluxe City Vw (25 30sqm King Or Twin City View Shower)
- Deluxe Terrace (33 56sqm King Or Twin Bds Terrace W Outdoor)
- Any Suite
- Junior Suite (35 Sqm Gran Via Views King Wifi Jet Shower)
- Suite Gran Via (50 Sqm Sitting Room Ac Jet Shower Nespresso)
- Any Premium Room
- Any Standard Room
- Classic (18 23sqm King Or Twin Beds Work Desk Large Shower With)
- Any Family Room
- Family Room (26sqm King Or Twin Beds Sofa Bed Shower With Jets)
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Madrid's Best Hotels that are most frequently booked by customers of The Principal Madrid Hotel
Ranked #19 in Madrid's Best Hotels.
🤮 1/5 - Terrible customer service.
By 👻 @Katie H., 12/19/2017 3:00 am
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I was scheduled to stay here on a layover. We missed our connection and were unable to make it to Madrid. We were charged $310 for the cancellation. In all my years of travel I've never encountered a hotel that charges you if you have to cancel for circumstances out of your control. I will never stay here if I make it back to Madrid. Be aware their cancellation policy is bogus.
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