One and Done - Didn't Even Get the Basics Right - The Ritz-Carlton, Lake Tahoe Truckee - Trade Reservations
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🤢 2/5 - One and Done - Didn't Even Get the Basics Right
By 👻 @NDGirlInCali, 03/06/2024 3:00 am
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Two stars for the on mountain location and stellar mountain concierge staff who were friendly and attentive. The resort itself is lovely but the experience fell far short of the expectations set by the Ritz brand (not to mention the outrageous prices they charge). Our room wasn't serviced a single time during our 3 night stay which is frankly unacceptable for even a mid-range hotel let alone from a "luxury" hotel. Aside from the basics they also failed to deliver or provide the "special touches" for Platinum members and "welcome gift" arranged by our agent. If you are incapable of delivering these why even bother offering it?
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