Avoid, better options with better service - The Ritz-Carlton New York, NoMad - Trade Reservations
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🤮 1/5 - Avoid, better options with better service
By 👻 @Alex M, 03/21/2023 3:00 am
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Avoid. Currently sitting in the lobby as an ambassador member checking in for a 7 day stay and the only word I have heard so far is "NO". (highest level of membership you can have with Ritz-Carlton) My bags were not offered to be taken they are sitting with me at the lobby restaurant. I emailed in and messaged in my check in time a week in advance, and am being told no you will be waiting until 4pm to check in. Completely ruining a full day. I would go workout but my bags are with me, not even sure if they would hold the luggage. I asked since I am waiting can you at least reserve a room upgrade for me as an ambassador member. The answer again was not a maybe or we will see over the next 8 hours of waiting it was a "NO". I have stayed in the Aman and Four Seasons here which are all better options from what I have seen so far. At those hotels they "make it happen" and thats why we pay the money we do for these hotels, because they make it happen. Not this one, really sad was looking forward to it.
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